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GMrDrew
GMrDrew
Participant
January 19, 2023
Answered

Purchased AdobeCC Apps appear as Trials

I recently downloaded AdobeCC to view the free applications they offer. A couple days later I purchased a Business account with AdobeCC. The purchase is acknowledged on my account but the Apps are "7 Day Trial". Is this normal? Is the trial status a default setting? Will my purchase apear once the trial is over? I dont want to be charged twice for a single months purchase after the trial is over. I need help understanding. Thank you!

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Manan JoshiCorrect answer
Community Expert
January 19, 2023

Hi @GMrDrew,

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

-Manan

-Manan
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3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 19, 2023

you should familiarize yourself with your license type.  ie, you should get up to speed (or assign an administrator to learn how to manage your subscription) asap.

 

teams

 

faq: https://helpx.adobe.com/creative-cloud/faq/teams.html

 

more info: https://www.adobe.com/creativecloud/business/teams/plans.html

 

 

enterprise

 

faq: https://helpx.adobe.com/creative-cloud/faq/enterprise.html

 

more info: https://www.adobe.com/creativecloud/business/enterprise.html

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    Test Screen Name
    Legend
    January 19, 2023

    No, a purchase does not appear at the end of a trial.

    If you purchase an enterprise or teams license, you will need to use the Admin license to assign a license to users (including yourself; the administrator doesn't automatically get the right to run the apps).

    Translate
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    January 19, 2023

    Hi @GMrDrew,

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

    -Manan

    Translate
    -Manan
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