Re: Customer Service Complaint
I cannot follow the 'contact us' option, as it loops around to chat/calls and I cannot deal with liaising with anymore 'customer service' employees.
18 years in IT and I have never, ever, dealt with such utterly abominable customer service.
Whether it be chat or on the phone, they are unclear, slow and extremely rude – I’ve had one employee even laugh at me, as they didn’t understanding what I was asking for.
The below information was AFTER multiple calls about payment – TO THEM.
Extremely unhelpful.
I have an InDesign license for my business and I wanted to purchase three Adobe Pro and an additional InDesign – whilst I appreciate other businesses spend more money with them, you would think I was after money from them!
I spoke at length (for what felt like the tenth time) on chat about costing.
The member of staff ‘Andrew’ was completely incompetent and would not answer questions directly.
He said he ‘couldn’t explain it anymore’ over chat (he didn’t explain anything and certainly didn’t answer my question) and asked to call me.
I simply asked for the breakdown (including and excluding VAT) for each app, as I needed this information for different parts of the business. He insisted each time I tried to ask for the information, to talk over me and tell me I didn’t read the transcript.
I did read the transcript but it did not answer my question – I have a copy.
He talked over me and said I should listen to him but he did not understanding what I was asking for.
Lots of dialogue and rudeness later, I asked to speak to his manager.
Adobe employee: I am the manager.
Me: I want to speak to your manager.
Adobe employee: I am the manager.
Me: I want to speak to your manager.
Adobe employee: Why do you want to speak to a manager? What are you going to say.
Me: I am simply asking for information, which you are not giving to me. What is the cost of each product, including and excluding VAT.
The Adobe employee instantly provides the information.
Adobe cannot dispute this, as we record all our calls.
This is completely unacceptable.
In a day and age where businesses can be ousted on social media for poor service, this sort of behaviour is dangerous and will eventually damage a company’s reputation.
AdChoices