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Participant
February 12, 2023
Question

Serial number

  • February 12, 2023
  • 4 replies
  • 1619 views

In 2011 I bought Adobe CS 5.5 and Lightroom. Now I ned to install this on a new computer. On my Adobe ID only Lightroom is registered. They are paid on the same invoice, and I do have this invoice. The serial nubers came on an email, but I can't find this email anymore.

Anybody know how I can get my serial number - or get in touch with Adobe?

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4 replies

Nancy OShea
Community Expert
Community Expert
February 13, 2023

10+ year old software on a new computer is a recipe for problems.  Best advice, get new software that's compatible with your new machine.

 

MODERN OPTIONS:
Photoshop Elements or Premiere Elements (no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

  • Photoshop CC and Photoshop on iPad
  • Camera Raw
  • Lightroom on desktop, mobile and the web
  • Lightroom Classic
  • Portfolio website + hosting
  • Adobe Express (free starter plan)
  • Bridge
  • 20 GB cloud storage (upgradable to 1 TB).
  • Free upgrades for paid subscribers

https://www.adobe.com/creativecloud/photography.html

Premium Adobe Express ($10/month).

  • Adobe Express app (web and mobile)
  • Premiere Rush (video editing on desktop and mobile)
  • Photoshop Express (mobile)
  • Spark Video (mobile)
  • Spark Page (mobile)
  • Adobe Portfolio + hosting
  • 100 GB of cloud storage
  • All premium templates and design assets including the collection of over 160 million royalty-free Adobe Stock photo collection.

https://helpx.adobe.com/express/using/express-overview.html

Creative Cloud All Apps (51 + pro apps & services) and Single App Plans
https://www.adobe.com/creativecloud/plans.html

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
February 12, 2023

IF Windows

Two ideas that MAY work to install and/or run old programs in Windows 10 or Windows 11
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

kglad
Community Expert
Community Expert
February 12, 2023

there are several possible ways to find/recover an adobe serial number.

 

1. search purchased materials: https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

2. you can check your account (if you purchased from or registered with adobe AND you remember the adobe id used to purchase/register), https://accounts.adobe.com

 

3. if your adobe program is installed on another computer you can recover its serial number from that computer,

 

(win:) http://www.belarc.com/free_download.html

(mac:) https://mac-product-key-finder.com/

Participant
February 12, 2023

Thank you. Belarc helped me find the serial number on another computer. And the installation started on my new computer. 'Then there were a problem with a driver for Illustrtor, so Illustrator wasn't installed. Then I had to re-boot the computer, and - now it only blue screen..... I've tried severa problem solvings, but nothing helps. So I guess I have to delete CS 5.5 😐 

kglad
Community Expert
Community Expert
February 12, 2023

if you see blue screen on reboots how are you going to uninstall?

 

otherwise, explain when you see windows crashing.