Serial number already in use by maximum allowed computers

Forum|Forum|3 years ago
April 12, 2022
3 replies
360 views

I have Photoshop Elements 15 on my PC. It was originally installed on 2 earlier but now broken & unusable PCs so I cannot deactivate them. I have failed miserably to contact Adbobe directly for help and can see no way forward. What can I do to resolve this?

Windows

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John T Smith

Community Expert

Use the link Axel provided

(this is the ONLY support Adobe still offers for old programs)
When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

AxelMatt

Community Expert

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with activation problems.

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

Ged_Traynor

Community Expert

Moving thread to the Download & Install forum from Photoshop ecosystem

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