serial number you provided is valid but a qualifying product could not be found on this computer

Question

I'm trying to install LR6. I have a valid serial number, but during the installation process I get the following: Serial Number you provided is valid, but a qualifying product could not be found on this computer.

Duh!! That's because I'm trying to install it on this computer!!! How do I proceed from here? I have an HP Pavilion laptop with Windows 10. I have LR6 installed on my other computer, which is an HP Pavilion desktop on Windows 7, and now I want it installed on my Lap Top. Can anyone explain what's going wrong here and how to fix it?

kglad · Accepted Answer

you'll need your previous version's serial number. there's no work-around.

there may be ways to recover that serial number depending on whether lr5 is currently installed on some (old) computer or you purchased lr5 from or registered with adobe.

kglad · Answer

your lr6 is an upgrade from a previous version, eg lr5.

after entering your lr6 serial number you will see a dropdown with possible upgradeable versions, eg lr5.

select the correct product and enter its (the previous version's) serial number and your installation of lr6 will proceed

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded