unable to install with win 11pro

Forum|Forum|3 years ago
April 13, 2022
5 replies
559 views

hi, I am unable to install anything on my new laptop with win11pro, I have the logs, where can I send them to the support?

thanks,

C.

This topic has been closed for replies.

Nancy OShea

Community Expert

Do you have Microsoft Visual C++ Runtime Library for Windows 11 Pro? I ask because most apps won't run without it.

You have to get it directly from Microsoft.

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

kglad

Community Expert

0. do you have a subscription?

if yes, check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

1. can you install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if not, post a screenshot of the error message.

if yes,

2. can you use it to install your adobe subscription and trial programs?

if not, post a screenshot of the error message, or the problem you see.

C

crispytalyAuthor

Participating Frequently

I have a subscription. I have tried so many times on those day to install it on my new laptop but after downloading here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud... and installing, it says "loading creative cloud" and there the wheel goes on and on forever.

C

crispytalyAuthor

Participating Frequently

after many minutes it says that to solve the problem something is missing or is damaged and I have to repair or exit. It is a loop because if I re-try always says the same, even if I try to repair.

AxelMatt

Community Expert

Which Adobe products you tried to install?

Do you get an error message? If yes please post the exact message.

Do you logged in as an Administrator or and user with Admin rights?

Do you have disabled security programs like internetsecurity, virus scanner, Adaware protecten an so on?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo