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A
Anonymous
April 15, 2013
Question

Update of Camera Raw and CS5 programs fails

  • April 15, 2013
  • 1 reply
  • 4844 views

I tried to update Camera Raw for my CS5 installation (Mac) and the update fails.

The Camera Raw update software asked me to update Adobe Application Manager.

After installing this software, the Camera Raw update says (in my local language)

that the updates cannot be applied and that I should contact the system administrator

for updates, since thet have been deactivated by the administrator.

After installing Adobe Application Manager I am furthermore no longer able to

update my other CS5 products (Premier Pro, Flash). When trying to update these

products I receive a similar error message as for Camera Raw. I would also like to u

pdate Extension Manager.

Before updating Adobe Installation Manager I updated Photoshop and Illustrator,

which seemed to work ok. After installing the recent version of Adobe Application

Manager, it appears as if updates are no longer possible.

I would appreciate your help to solve these issues.

    This topic has been closed for replies.

    1 reply

    Arpit Kapoor
    Community Manager
    Arpit KapoorCommunity Manager
    Community Manager
    April 15, 2013

    If you are using CS5, then the last update for Adobe Camera Raw(ACR) will be 6.7. What error message do you get while installing it? An error screenshot would help.

    Try installing the ACR update manually and check if it installs fine or you get the same error.

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=5372

    Please provide more details about the exact issue and the steps you have already tried.

    A
    Anonymous
    April 15, 2013

    Dear Arpit,

    Thank you very much for your quick response.

    Enclosed is a screen shot of the error message in Swedish:

    I also downloaded the Adobe Camera Raw 6.7 update from your link

    and tried to install it, which resulted in a similar error message.

    The procedure I have followed for installing the updates is

    by downloading dmg files from the Adobe server and

    trying to install these manually.

    When I open Adobe Application Manager I only see references

    to products in the CS6 suite. Do you know if that could be a source

    to the problems?

    A
    Anonymous
    April 15, 2013

    P.S.

    The overall steps that I made were

    * Updating Photoshop and Illustrator manually by downloading dmg files from the Adobe site.

    * Trying to update Camera Raw, which failed with a message that I needed to update

        Adobe Application Manager.

    * Updating Adobe Application manager.

    * Trying to update Camera Raw with versions 6.5 and 7.X which both failed.

    * Trying to update Premiere Pro manually, which failed.

    * Writing to the forum.

    * Trying to upade Camera Raw with version 6.7, which failed.

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