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A
Anonymous
April 15, 2013
Question

Update of Camera Raw and CS5 programs fails

  • April 15, 2013
  • 1 reply
  • 4844 views

I tried to update Camera Raw for my CS5 installation (Mac) and the update fails.

The Camera Raw update software asked me to update Adobe Application Manager.

After installing this software, the Camera Raw update says (in my local language)

that the updates cannot be applied and that I should contact the system administrator

for updates, since thet have been deactivated by the administrator.

After installing Adobe Application Manager I am furthermore no longer able to

update my other CS5 products (Premier Pro, Flash). When trying to update these

products I receive a similar error message as for Camera Raw. I would also like to u

pdate Extension Manager.

Before updating Adobe Installation Manager I updated Photoshop and Illustrator,

which seemed to work ok. After installing the recent version of Adobe Application

Manager, it appears as if updates are no longer possible.

I would appreciate your help to solve these issues.

    This topic has been closed for replies.

    1 reply

    Arpit Kapoor
    Community Manager
    Arpit KapoorCommunity Manager
    Community Manager
    April 15, 2013

    If you are using CS5, then the last update for Adobe Camera Raw(ACR) will be 6.7. What error message do you get while installing it? An error screenshot would help.

    Try installing the ACR update manually and check if it installs fine or you get the same error.

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=5372

    Please provide more details about the exact issue and the steps you have already tried.

    A
    Anonymous
    April 15, 2013

    At some point I have also downloaded Extension Manager CS5.5.

    As far as I know I should not have any CS6 products unless some

    minor component could have been included in a previous manual upgrade.

    I'm using Mac OS X 10.8 Mountain Lion.

    <Removed by Moderator>

    Arpit Kapoor
    Community Manager
    Arpit KapoorCommunity Manager
    Community Manager
    April 15, 2013

    The error decodes to : " Could not apply the updates. Contact your administrator to install updates on your computer. Updates have been disabled by the administrator."

    So my next question will be, is this machine connected to your home network or to some kind of  corporate network environment?

    How have you actually installed the application i.e. from a disc or download or silent installation ?

    If its a home mahcine, then i would like you to rename the "AdobeUpdaterAdminPrefs.dat" to "OLDAdobeUpdaterAdminPrefs.dat" present under "Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/ " and move it to desktop.

    Try installing the updates now and check.

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