Skip to main content
Inspiring
June 19, 2025
Question

Very strange, annoying and lasting problem with CC Desktop update (Windows)

  • June 19, 2025
  • 2 replies
  • 522 views

Hi,

 

Each time CC Desktop is updated on my main system, the following occurs :

 

- The package is downloaded and the instalation starts.

- I get a message saying the the program will restart after installation.

- The installer terminates, its window closes and nothing more ever happens. No restart. No error message.

- When I look at the Program Files\Adobe folder, I can see that a new folder has ben created, containing the new version. It is named Adobe Creative Cloud + version number. 

- The folder of the previous version (Program Files\Adobe Creative Cloud) still exists. It is never deletd and the folder for the new version is never renamed.

 

End of game.  I have to delete the old folder myself (after terminating all Adobe processes) and rename the new folder correctly.

 

No such problem on my laptop. CC Desktop restarts as expecetd after the installation and the old folder is automatically deleted. This laptop is connected to the same network and runs Adobe software under the same account. I can see any system setting that could be different and cause the problem described above.

 

Strangely enough, the installation on my main PC is much, much slower than on my laptop.

 

Any idea will be welcome.

Thanks in advance.

 

2 replies

kglad
Community Expert
Community Expert
June 19, 2025

do you have a teams, enterprise or education subscription?

Shivangi_Gupta
Community Manager
Community Manager
June 19, 2025

Hi there, 

We appreciate you reaching out. Based on your description, it sounds like the Creative Cloud Desktop app might be encountering a corrupted installation or a conflict with existing system files.

Here are a few steps that have helped others in similar situations:

  1. Reset the Creative Cloud Desktop App
    Bring the app to the foreground and press.
    Windows: Ctrl + Alt + R
    macOS: Cmd + Opt + R
    This will refresh the app without uninstalling it.

  2. Run the Adobe Creative Cloud Cleaner Tool
    This tool helps remove corrupted installations or leftover files from previous installs. : https://adobe.ly/3FKVRhz

  3. Reinstall the Creative Cloud Desktop App
    Uninstall the current version using the standard method or the Cleaner Tool.

  4. Check for Background Conflicts

     

    Ensure antivirus or firewall software isn’t blocking Adobe services.

     

Restart your system and check if the issue persists.


^Shivangi

SamoreenAuthor
Inspiring
June 19, 2025

Thanks I'll try this and wait for the next update.

--Patrick
Shivangi_Gupta
Community Manager
Community Manager
June 19, 2025

Sure. We'll stand by!


^SG