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Participant
May 16, 2017
Answered

Why can't I get my subscription cancelled?

  • May 16, 2017
  • 2 replies
  • 967 views

I don't want any other programs from adobe, and I was required by school to purchase adobe illustrator. I just needed it for a couple months only. I can't cancel manually, and I feel very frustrated at my many attempts to cancel. I am a poor college student and don't appreciate how unclear it was that there was a cancellation fee. Can someone help me cancel my purchase please?

This topic has been closed for replies.
Correct answer Barb Binder

This is a user-to-user forum (meaning other users volunteering their time to answer questions), and unless you see a staff badge, we don't work for Adobe.

To cancel your subscription, see:

Return, cancel, or exchange an Adobe order

Many companies offer subscriptions these days—Adobe, Microsoft, Dropbox, etc. Before making a subscription purchase in the future, you need to read the terms—so that you understand what you are committing to—because you are entering into a legal contract when you elect to make the purchase.

Legal subscription terms | Adobe

2 replies

Participant
January 20, 2023

This is crap.  Canceled my subscription within a week of getting it because the tool couldn't do what I used the trial for and they billed me the following month.  The Virtual assistant shouldn't be directing people for help here if it's a User to user platfrom.  

Legend
January 20, 2023

You're right. It shouldn't.

Barb Binder
Community Expert
Barb BinderCommunity ExpertCorrect answer
Community Expert
May 16, 2017

This is a user-to-user forum (meaning other users volunteering their time to answer questions), and unless you see a staff badge, we don't work for Adobe.

To cancel your subscription, see:

Return, cancel, or exchange an Adobe order

Many companies offer subscriptions these days—Adobe, Microsoft, Dropbox, etc. Before making a subscription purchase in the future, you need to read the terms—so that you understand what you are committing to—because you are entering into a legal contract when you elect to make the purchase.

Legal subscription terms | Adobe

~Barb at Rocky Mountain Training