Yearly subscription refund

Stefano, thank you for contacting our support team! 

You can use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review and respond to any questions in your escalated support case ADB-28210176-H7Y5. Please accept my apologies for any frustration you encounter while waiting for the case to be reviewed.

you needed to cancel your subscriptions to terminate your trials and be eligible for a refund.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

I'd suggest you talk to an Adobe agent directly through Adobe Support Help Centre, where you can access an online chat. Link is: https://helpx.adobe.com/support.html

Make sure that your browser does not block scripts, or pop-ups, and also make sure your browser allows cookies for the link to work, If you don't see the chat icon in the bottom right, or it won't open the chat, try another browser (or change the browser settings).

Type  'Agent' in the chat box to bypass the chatbot and be connected to a real person.
- https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html

Adobe does not provide support by email, so beware of any message in this format.

More information about scammers can be seen in the link below:
https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com... 

Good luck with your situation.

Hi there,

Thank you for writing to us. We are happy to help.

I understand that you wish to cancel the subscription and get the refund.