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michaelp21256398
michaelp21256398
Participant
June 8, 2015
Question

Adobe CC Products are all asking for serial, but will not accept our serial number

  • June 8, 2015
  • 1 reply
  • 659 views

We have tried the following:

  • Signed out of CC and back in again
  • Tried entering serial multiple times but will not accept
  • Updating Adobe CC to latest version and updating all products

If we open a product say Photoshop it will first ask us to sign in then will display that this is a trial version we select "License this software" but will not accept the license.

This is site wide issue

This topic has been closed for replies.

1 reply

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
June 8, 2015

Hi Michael,

There are no serial numbers associated with the Adobe CC membership.

In case you still get the pop up for serial number, please refer to the help document below:

Creative Cloud applications ask for serial number


You may also try to check your host file for any Adobe blocked entries.

WIN:  Windows 7 - Edit the Hosts File

MAC: How to Edit the Hosts File on Mac OS X • TekRevue

In case there are any entries, please delete them and then save the file.

Regards,

Sheena

michaelp21256398
michaelp21256398Author
Participant
June 8, 2015

Hi Sheena

Referring to the below that you suggested I've looked at the "Verify your payment information" and it says we have

  • "Creative Cloud Free Membership" under Plans (but we have a site license)
  • We have no products under "View your products"
  • Order History we have nothing listed

Why has our account been wiped?

We really need this sorted, we have students with deadlines and they are unable to complete

There are no serial numbers associated with the Adobe CC membership.

In case you still get the pop up for serial number, please refer to the help document below:

Creative Cloud applications ask for serial number

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
June 8, 2015

Michael it seems that you have an enterprise license.

Moving the discussion to Enterprise Deployment (Acrobat and Reader)‌

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