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New Participant
May 29, 2019
Answered

Adobe Volume licensing

  • May 29, 2019
  • 8 replies
  • 15176 views

If you're an Adobe teams or enterprise customer, the Adobe Buying Programs provide options for you to purchase, manage, and deploy Adobe products throughout your organization.

Learn more about the Adobe buying programs on Adobe.com or read the FAQ for information about the VIP, ETLA programs and buying program policies.

If you have a question or observation, post a comment below.

Correct answer Bani Verma

Hi Chris, 

 

You can create a package for the Volume license using the Acrobat customization wizard, and deploy it on the machine to skip the sign-in process. You can download the wizard from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/index.html

You will also need to create a licensing file for activation and deactivation of the license on any other machine: https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/licensing.html, please keep this licensing file saved for future activations and deactivations of these licenses. 

 

To know more please see the following help documents: 

https://helpx.adobe.com/in/enterprise/package/help/device-based-licenses.html

https://helpx.adobe.com/in/enterprise/kb/apply-and-verify-serialized-license.html

 

For better understanding, you may schedule a session with the Acrobat Enterprise support team here: https://helpx.adobe.com/contact/enterprise-support.dc.html.

 

Hope this helps. 

 

 

8 replies

New Participant
April 17, 2025

I previously ordered licenses via Ingram which showed up in my reseller portal.  Each customer had a VIP.

 

As I understand it, that mechanism is obsolete.  I still need to order through Ingram, but now the licenses will show up in the VIP marketplace instead of reseller.adobe.com.  How do I move the old licenses (that are still on a 3 yr term) to the new portal?

Community Manager
April 17, 2025

Hi @pookielala,

 

Thank you for reaching out. Upon checking the backend, I can confirm that there are two VIP Marketplace Teams contracts associated with the Adobe ID you used to post this query.

If you have any questions regarding licensing or would like to add more licenses, I recommend reaching out directly to your reseller, as they will be able to assist you further with this process.

Please feel free to let us know if you need anything else.

Regards,
^AN

New Participant
February 3, 2025

 hi i purchase aadobe photoshop for a year but i dont know how to get serial key

 

Community Manager
February 3, 2025

Hi @sanjay_7452,

Thank you for reaching out.

Upon checking, your Adobe ID is associated with an active Photoshop Individual Subscription, which is a subscription-based license and does not require a serial number.

If you have purchased a perpetual license under a different Adobe ID, please verify the details of that account. You can refer to this guide to locate your serial number:
Find your Adobe serial number

Let me know if you need further assistance.

Regards,
^AN

Adobe Employee
July 18, 2022

Hi all expert please help one cx need help in updating the Apro Volume license 2015 version to latest one  // cx unable to get that option even after downloading it from licensing website and activating with serial key

 

New Participant
June 12, 2021

Hey I am wondering if the creator of these logos are able to edit the text on the logo and make it transparent as well?

New Participant
June 4, 2021

I purchased Adobe CS6 Master collection from ebay from 3 different sellers and all the sellers gave me the same license key, I was able to activate but unable to register when I contacted seller's, their accounts were no longer registered. i beleive they are selling the volume license key to all the buyer's and it is the same key. Can someone email me at 

nagram202199@gmail.com and I can help with the key for Adobe to check. I know it is my problem that I purchased from ebay but I am sure Adobe can definately look into this matter since it is Adobe product. 
New Participant
November 7, 2019

Hi!

 

We purchased 4 TLP Volume Licensed seats of Acrobat Standard 2017 through CDW, and successfully see them in our LWS console, we can download them from there, no problems there.

 

The software will be deployed on four HP Z2 G4 workstations which shipped with Windows 10 Professional from the factory.

We do not use master images or SCCM as it does not make sense given the number of desktops we have.

 

However, I do take Clonezilla images of PCs just before the first boot before the initial HP factory windows OOBE setup,, and at least one more time, namely right after I have configured the PC with everything the specific end user will need as a baseline, in-AD-Domain PC with their Windows User Profile ready to go: OS and Windows look and feel changes, Start Menu reconfig and De-Bloating, Utilities, Windows and HP driver updates, etc etc etc, in the exact state in which the PC is deployed to the end user, after which data transfer can begin. This includes all utilities and applications, everything short of the Check Point Endpoint Security client.

 

In that image, I install all the volume licensed appllications, configured perfectly for the end user's workflow, all activated and registered. 

 

To keep things simple and manageable, I do not want these installations to be associated with individual (or ANY for that matter) Adobe ID's in terms of activations

 

I thankfully guessed correctly (I hope) in skipping the "sign in to an Adobe ID" step in the Acrobat 2017 Standard install procedure, because I would like to do things just as they were done with Acrobat Std IX and versions prior, namely have the software activated on the PC itself (each PC is used by only one end user), without a cloud login. I do not want to have to keep track of 4 or more logins and knowing their individual passwords just to be able to deal with license activation.
It is the reason we went with the TLP volume licenses in the first place.

 

This begs these questions, to which I have not been able to find concrete Adobe documentation or forum posts:

  1. How can I verify that Acrobat 2017 Standard has activated if I chose the "Skip" button during the install at the point where it tells you you MUST sign in to activate the product?
  2. How do I DE-activate the software if I will NOT be maintaining a per user Adobe ID? In the past, (Acrobat Std XI, etc) I could deactivate by uninstalling or selecting deactivate from the help menu, but I don't see this option anywhere
  3. If I must retire a machine because it is obsolete, or the hardware is dead, rendering the clonezilla image useless on a new PC, how would I deactivate it? I don't see anything in the LWS website indicating activated seats of the software. Is there a support number I need to call?
  4. I am assuming that hitting SKIP was the correct choice of action, even though I should not have been presented with the dialog box telling me I MUST log in to activate the software, namely because I entered a serial number during installation.
    With that said, will my end users ever see a sudden pop up prompt as some have mentioned on forums asking them to log in to an Adobe ID? 

 

Thanks in advance.

 

Chris.

 

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
November 8, 2019

Hi Chris, 

 

You can create a package for the Volume license using the Acrobat customization wizard, and deploy it on the machine to skip the sign-in process. You can download the wizard from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/index.html

You will also need to create a licensing file for activation and deactivation of the license on any other machine: https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/licensing.html, please keep this licensing file saved for future activations and deactivations of these licenses. 

 

To know more please see the following help documents: 

https://helpx.adobe.com/in/enterprise/package/help/device-based-licenses.html

https://helpx.adobe.com/in/enterprise/kb/apply-and-verify-serialized-license.html

 

For better understanding, you may schedule a session with the Acrobat Enterprise support team here: https://helpx.adobe.com/contact/enterprise-support.dc.html.

 

Hope this helps. 

 

 

New Participant
September 15, 2019

Hello,

Is there a Volume Licensing for community/non-profits?

Our organisation aims to embark on a community media project and would like to pre-install all softwares and pre-configure all computers for the end-users that are in different regions of the world.

Best regards

Bani Verma
Community Manager
Community Manager
October 1, 2019

Hi there,

Take a look at the following article that summarizes some of our programs for non-profit organizations. https://helpx.adobe.com/enterprise/using/non-profit.html

 

You can also request a consultation with the team for all the pre-purchase details: https://www.adobe.com/products/request-consultation/creative-cloud.html?sdid=KQFOI