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October 12, 2013
Question

Blank Pop up Windows

  • October 12, 2013
  • 1 reply
  • 811 views

I have been having a problem with an installation of Reader. The pop up window for printing options is showing up with no text on the buttons. Someone advised me to check 'preferences' but that window is also blank [no text] so I cannot adjust anything. I have used the adobe cleaning tool and reinstalled but still have the same problem.

I am running Vista home on an Acer Laptop.

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1 reply

October 14, 2013

As a test, try setting the video driver to VGA or SVGA with an 800 x 600 resolution.  Then see what you get.  If it works then you probably have a video driver issue.

October 14, 2013

This is the sort of window I am getting if it will throw any light on my problem.

And that covers the whole of the screen?

EnterpriseHelp
Community Manager
Community Manager
October 14, 2013

Is this on a hi-dpi machine?