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L
Lomotex
Participating Frequently
October 7, 2025
Question

Company name in personal profile does not match the one in Admin Console

  • October 7, 2025
  • 1 reply
  • 228 views

Hi everyone,

 

Please look at the screenshots for my problem. The profile dropdown on account.adobe.com shows "ACME Sample, LLC" while the Admin Console settings shows the correct "Acme Sample, LLC".

 

 

I looked everywhere and found no place where the first company name can be edited.

 

Chat support set the company name in my profile and told me to wait 2-24 hours. But they don't seem to see more settings than I do, so I doubt there will be a change.

 

I'm the contract owner, so I supposedly should have access to all settings.

1 reply

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
October 7, 2025

Hi @Lomotex,

Thank you for reaching out. Upon checking, I can see that you have an active Teams subscription associated with the Adobe ID used to post this query. It appears to be linked to a different contract. Could you please confirm if you are experiencing this issue with that specific contract?

Additionally, please confirm whether you have tried following the steps mentioned in this document: https://adobe.ly/4q0E5c7

If not, I recommend updating the settings and checking again after some time to see whether the correct organization name appears under your profile or on the https://adobe.ly/3IYYUE6 page.

As you mentioned that you have already contacted our support team regarding this issue, could you please share the case ID with me? You should have received it via email. Kindly send it to me through a personal message so that I can review the details and assist you further.

You can follow the steps outlined in this document to send a personal message: https://adobe.ly/4pZ4Hu1

I hope this helps. Please let us know if you need further assistance.

Regards,
^AN

L
LomotexAuthor
Participating Frequently
October 8, 2025

Hi Anshul,

 

Yes, the issue must be linked to that  contract ID because there is no other contract. Unless there is but I can't see it.

In the Admin Console you can switch between your Business ID and your Adobe ID, but in both cases the same contract ID is shown.

 

Yes, I followed the mentioned document, this has no effect on the shown company name. I sent you the PM with the details.

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
October 8, 2025

Hi @Lomotex, 

Thanks for sharing the details with me. I have reviewed the information and noticed that a different contract is associated with your Adobe ID, as the images you provided show a different email and contract name. I apologize for the earlier confusion.

However, as per the details shared in the case, I can confirm that our support team has already updated the contract name from the backend. Please allow some time for the changes to take effect. If you still notice any discrepancies after the next 12 hours, kindly let us know, and we will assist you further.

I hope this helps.

Regards,
^AN

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