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Elton5FBC
Participant
March 10, 2021
Answered

Creative cloud desktop won't load with windows 10 20H2

  • March 10, 2021
  • 2 replies
  • 1875 views

We have new PCs with windows enterprise 20H2 and others where the 20H2 update was automatically installed. Now, all apps don't work. When will this problem be resolved or is there a quick solution for now ?

    This topic has been closed for replies.
    Correct answer Elton5FBC

    You can check the below help document to troubleshoot the issue:

    > https://helpx.adobe.com/in/download-install/kb/cc-sign-in-prompt.html

    > https://helpx.adobe.com/in/download-install/kb/adobe-sign-in-loop.html

    > https://community.adobe.com/t5/download-install/re-quot-sign-in-required-quot-loop/td-p/6257463

    > https://community.adobe.com/t5/account-payment-plan/sign-in-help/td-p/6071780


    None of the items is the solution. Nothing reported there refers to version 20H2. A BUG in the software is clear, I hope Adobe understands this and fixes it soon.

    2 replies

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    March 10, 2021

    Hello,

    May I know the error the users are getting when launching the creative cloud apps?

      E
      eltonf86336275
      Participant
      March 11, 2021

      Has no error, only a message of logoff and is necessary to make logon again. So, the next message is the creative cloud is taking too long to load... And it loops.

      See that no error occur in previous version of Windows. Only in this new 20H2 version.

      T
      theodorew31260572
      Participant
      March 10, 2021

      I am having problems installing Creative Cloud 5.4 on a Windows 1909 system.  It fails with a 1603 error.

       

      S
      Community Manager
      SuJoshiCommunity Manager
      Community Manager
      March 10, 2021

      Hello theodorew31260572,

      Kindly confirm if you are installing the package when you are getting this error. If yes, please attach the PDApp log so that we can check the fatal error.

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