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H
Hasagu
New Participant
June 18, 2020
Answered

Error in creative cloud

  • June 18, 2020
  • 3 replies
  • 8616 views

Hi all, I have a creative cloud account (through my university). I am able to download creativ cloud, but when I go to download apps, I get the erre "You don't have access to manage apps. Permission from your IT administrator may be required to enable apps management". I have contacted the IT administrator who said he wasn't the person to help. Can anyone here suggest a solution? Thanks, Hannah

      This topic has been closed for replies.
      Correct answer SuJoshi

      I'm using mac

       


      Kindly go to the desktop, select the "Go" option from top side>> Go to folder>> Enter this location in the search box: /Library/Application Support. Once you are in, navigate to Adobe>> OOBE>> configs and check if you are getting a "serviceconfig.xml" file. 

      3 replies

      M
      Matthew22950650b2q4
      Participating Frequently
      February 2, 2022

      Hi,

       

      I have this same error yet I have no serviceconfig.xml file. Desperate to get this resolved ASAP.

       

      Thanks

      J
      Josefa352124583ghn
      New Participant
      February 2, 2024

      i cant see the configs folder in the oobe folder, what can a i do?

      H
      HasaguAuthor
      New Participant
      June 23, 2020

      Thanks for your reply (and sorry for my delayed response...I was shutting down my many tabs so I could restart my computer). I tried the above, but there is no 'configs' file/folder in the OOBE folder. Is there another place it might be? Thanks again, Hannah

      S
      Community Manager
      SuJoshiCommunity Manager
      Community Manager
      June 23, 2020

      Kindly confirm if you are using Mac or Windows.

      H
      HasaguAuthor
      New Participant
      June 23, 2020

      I'm using mac

       

      S
      Community Manager
      SuJoshiCommunity Manager
      Community Manager
      June 18, 2020

      Hello,

      Please follow the below steps to fix the issue:

      1.) Navigate to the following location.

      > Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\

      > Mac OS: /Library/Application Support/Adobe/OOBE/Configs/

      2.) Locate the serviceconfig.xml file & copy it to your desktop folder. Open the file in Notepad (Windows) or TextEdit (MacOS).

      3.) In the serviceconfig.xml file, change the value of AppsPanel from false to true.

      4.) Save & Close the serviceconfig.xml file.

      5.) Relocate the same file to the original folder & overwrite the original file with the new file.

      6.) Restart the machine.

        A
        Angela29305485zy9t
        New Participant
        April 8, 2023

        THANK YOU VERY MUCH I FOLLOWED YOUR INSTRUCTIONS AND I WAS ABLE TO FIX THE PROBLEM. There was no tutorial for windows, It was amazing to find your answer.

         

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