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Participant
July 27, 2021
Question

I want to stop my premiere pro Plan.

  • July 27, 2021
  • 4 replies
  • 174 views

becouse of the little problem, I can't check for my payment on bank applicatoin, and can't find a payment information on adobe website too.

I want to know there is any more payment plan.
if there is, please stop it.
thank you

    This topic has been closed for replies.

    4 replies

    Abambo
    Community Expert
    Community Expert
    July 27, 2021

    See here for instructions to cancel creative cloud for teams: https://helpx.adobe.com/enterprise/using/cancel-teams-subscription.html

     

    To contact customer service, use the console that is specific to reams subscriptions.

    ABAMBO | Hard- and Software Engineer | Photographer
    Kanikas
    Legend
    July 27, 2021

    Hi there, 

     

    We see you have an active Team subscription under the email address you are using with this community. 

    Moving your thread to the correct community. 

    Abambo
    Community Expert
    Community Expert
    July 27, 2021

    For self cancel: How to cancel your Adobe plan or membership 

     

    If you can't self-cancel: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    ABAMBO | Hard- and Software Engineer | Photographer
    Ged_Traynor
    Community Expert
    Community Expert
    July 27, 2021

    Moving thread to the Account, Payment, & Plan forum from Using the Community