non-profit licenses and Admin login

Forum|Forum|1 year ago
December 2, 2024
11 replies
5105 views

I applied (for my organization) for the non-profit licenses ($15/yr) and was approved by the vetting org Goodstack. But I have not been designated the "Admin" so I cannot login to the Admin portal to adminster the licenses. ?

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A

Anshul_Nautiyal

Community Manager

Hi @1DB!,

Thank you for reaching out.

I can confirm that there is an active Individual Acrobat Pro plan associated with the Adobe ID you used to post your query. Please note that the Adobe Admin Console is exclusively available to Enterprise and Teams customers for license management. Unfortunately, this feature is not accessible to Individual plan customers.

If you have any other active subscriptions linked to a different Adobe ID, please share the details with me via private message.

This guide provides instructions on how to send a private message to community members.

If you have further questions or need additional assistance, feel free to let me know.

Regards,
^AN

1

1DB!Author

Participant

This is terribly confusing. I applied via this progam: Adobe nonprofit pricing discounts & programs and was approved. Why is this not considered an "enterprise" or "team" that I can administer? Otherwise I have to enable each user and they each have to separately login to Adobe and charge the license fee individually??

A

Anshul_Nautiyal

Community Manager

Hi @1DB!,

I’ll look into this further and get back to you with the necessary details. Thank you for your patience.

Regards,

^AN

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