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Fraitz
Fraitz
Inspiring
November 18, 2020
Answered

Re: Error 505 for Creative Cloud update and XD Installation

  • November 18, 2020
  • 1 reply
  • 2541 views
Exit Code: 505
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 3 error(s), 0 warnings(s) 

FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:35.0.12.14
FATAL: Error occurred in install of package (Name: UWPAssets Version: 35.0.12.14). Error code: '505'
ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1058
ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 1058
ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 1058
-------------------------------------------------------------------------------------


This is my error! How can I Solve it? There was more than 1 error in the execution of the update. 

    This topic has been closed for replies.
    Correct answer Fraitz

    Fraitz, please contact whoever is managing the computer and network that you are using. You are blocked from contacting our support team, nor do you have the right permissions to install Universal Windows Platform.  If you do own and manage both the computer and network, then please find someone locally to help you.


    Dude, I accepted support by screen sharing. The Adobe people spent an hour and a half clicking there and clicking there, asking me to download this folder, that file, and none of it worked, until I went to try to see if someone had put something new on Youtube and found the solution, it's on link below:

     

    https://www.youtube.com/watch?v=0pQSGjRfCuc

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 18, 2020

    Fraitz, please see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error505 for steps you can take to resolve Error 505.  If you continue to encounter problems, then please verify that Univeral Windows Platform installations are allowed outside of the Microsoft Store.

    Fraitz
    FraitzAuthor
    Inspiring
    November 30, 2020

    Jeff, it only happen in XD Illustrator could work fine, so what is the problem for real? 

    Look, "Updated today" for Illustrator.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 30, 2020

    Fraitz, Adobe XD uses UWP to perform the download and install process on Windows.  Illustrator does not use UWP.

     

    Please begin a secure chat session at https://helpx.adobe.com/contact.html, if you are still encountering the error, Fraitz.

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