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Known Participant
October 17, 2023
Answered

RUM not updating certain computers

  • October 17, 2023
  • 1 reply
  • 2400 views

Anyone knows why this keeps happening on a select few computers.  Log file attached

 

09/29/23 10:55:18:337 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 12232 | Starting ARM InstallUpdates...
09/29/23 10:55:18:337 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 12232 | *** Installing (AdobeAcrobatDC-23.0) ...
09/29/23 10:55:45:025 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 12232 | *** Failed to install (AdobeAcrobatDC-23.0) ...
09/29/23 10:55:45:025 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 12232 | Error code received from ARM = (150000) ...

This topic has been closed for replies.
Correct answer LeoUpdaterX

Sorry about that.  Here it is


Thank you,

Patch installation failed because of the missing sources. Here is from the log:

 

[2023-10-17 08:29:01:0371] MSI Record [0]: Error [1].Source file not found{{(cabinet)}}: [2]. Verify that the file exists and that you can access it.
[2023-10-17 08:29:01:0371] MSI Record [1]: 1311
[2023-10-17 08:29:01:0371] Reporting actual error: 1311
[2023-10-17 08:29:01:0371] MSI Record [2]: C:\Program Files\Common Files\Adobe\Acrobat\Setup Files\{AC76BA86-1033-FFFF-7760-BC15014EA700}\Core.cab
[2023-10-17 08:29:01:0371] Error 1311.Source file not found: C:\Program Files\Common Files\ Adobe\Acrobat\Setup Files\{AC76BA86-1033-FFFF-7760-BC15014EA700}\Core.cab. Verify that the file exists and that you can access it.

 

When Acrobat is installed, installation package is cached by the special installer action. This is a part of the so called Source Resiliency (https://learn.microsoft.com/en-us/windows/win32/msi/source-resiliency)

 

Your choices are

1. Uninstall Acrobat and install again.

2. Find the exact installler package used to install this version of Acrobat and copy it (all files including cabs) into folder in the error message - C:\Program Files\Common Files\Adobe\Acrobat\Setup Files\{AC76BA86-1033-FFFF-7760-BC15014EA700}

3. Copy installer package into different location and deploy a script that uses "Add Source" API - you can google for the exact instructions. I would advise using this as a last resort.

1 reply

Participating Frequently
October 18, 2023

Please enable ARM verbose logging (search Adobe forums for iLogLevel registry value), try to run RUM again and provide latest AdobeARM.log file(s) you can find in User Temp and Windows Temp folders.

Best if you send me files in the private message or upload somewhere if they are large.

 

Known Participant
October 18, 2023

I created the iLogLevel DWORD and set te value to 1.  Reran the RUM updater and it failed again.  Log file is attached

LeoUpdaterXCorrect answer
Participating Frequently
October 18, 2023

Sorry about that.  Here it is


Thank you,

Patch installation failed because of the missing sources. Here is from the log:

 

[2023-10-17 08:29:01:0371] MSI Record [0]: Error [1].Source file not found{{(cabinet)}}: [2]. Verify that the file exists and that you can access it.
[2023-10-17 08:29:01:0371] MSI Record [1]: 1311
[2023-10-17 08:29:01:0371] Reporting actual error: 1311
[2023-10-17 08:29:01:0371] MSI Record [2]: C:\Program Files\Common Files\Adobe\Acrobat\Setup Files\{AC76BA86-1033-FFFF-7760-BC15014EA700}\Core.cab
[2023-10-17 08:29:01:0371] Error 1311.Source file not found: C:\Program Files\Common Files\ Adobe\Acrobat\Setup Files\{AC76BA86-1033-FFFF-7760-BC15014EA700}\Core.cab. Verify that the file exists and that you can access it.

 

When Acrobat is installed, installation package is cached by the special installer action. This is a part of the so called Source Resiliency (https://learn.microsoft.com/en-us/windows/win32/msi/source-resiliency)

 

Your choices are

1. Uninstall Acrobat and install again.

2. Find the exact installler package used to install this version of Acrobat and copy it (all files including cabs) into folder in the error message - C:\Program Files\Common Files\Adobe\Acrobat\Setup Files\{AC76BA86-1033-FFFF-7760-BC15014EA700}

3. Copy installer package into different location and deploy a script that uses "Add Source" API - you can google for the exact instructions. I would advise using this as a last resort.