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A
AvionIO
Participant
July 8, 2025
Answered

why make it so hard --- invoice e-mail address

  • July 8, 2025
  • 1 reply
  • 150 views

I have spend almost 30 minutes trying to find a way to setup a normal billing email address for my company business account. 

 

I did not find any solution. 

 

Please help me to setup a billing e-mail. 

I want the adobe invoices to be delivered to billing@xyz.com... (example) 

 

How can a company for design and user flows make it so hard to setup something so mundane. 

Correct answer Anshul_Nautiyal

Hi @AvionIO,

 

Thank you for reaching out. Upon checking, we can confirm that you have an active Teams contract associated with the Adobe ID used to post this query. As the contract owner for this plan, you have access to the billing history via the Adobe Admin Console—provided the Teams membership was purchased directly through https://adobe.ly/406CUg2.

To download or email past invoices, navigate to:
Admin Console > Account > Billing History

For more detailed information, please refer to the following article:
https://adobe.ly/4nCxvrd

Hope this helps. Let us know if you need further assistance.

Regards,

^AN

1 reply

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
July 8, 2025

Hi @AvionIO,

 

Thank you for reaching out. Upon checking, we can confirm that you have an active Teams contract associated with the Adobe ID used to post this query. As the contract owner for this plan, you have access to the billing history via the Adobe Admin Console—provided the Teams membership was purchased directly through https://adobe.ly/406CUg2.

To download or email past invoices, navigate to:
Admin Console > Account > Billing History

For more detailed information, please refer to the following article:
https://adobe.ly/4nCxvrd

Hope this helps. Let us know if you need further assistance.

Regards,

^AN

B
Bastian220473365avw
Participant
November 19, 2025

Hi @Anshul_Nautiyal 

how can I add an additional recipient for the invoices (invoice@company.xyz) so that the invoices are sent by mail automatically?

 

Regards,

Bastian 

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
November 19, 2025

Hi @Bastian220473365avw,

Thanks for reaching out. After reviewing your account, I can confirm that the Adobe ID used to post this query has an active Teams contract, and you are listed as the contract owner. Please note that only the contract owner has access to invoices in the Admin Console.

However, you can still email invoices directly from the Admin Console if you need to share them with others. For reference, you may review this documentation:
https://adobe.ly/480lm8s

At this time, the ability to add an additional invoice recipient for automatic email delivery is not available. We appreciate your feedback on this feature request and will share it with our product team for future review and consideration.

Hope this helps. Please let us know if you need any further assistance.

 

Regards,
^AN

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