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fayazm1734862
Participant
October 19, 2018
Answered

After updating too illustrator cc 2019 its very slow

  • October 19, 2018
  • 36 replies
  • 35116 views

Hi All,

Recently I bought a new Mac book pro 10.13.6 High Sierra. I have installed Adobe illustrator cc 2018 and recently I updated it to Illustrator CC 2019.

After updating its Opening a file and saving files are extremely very slow. I feel like I'm working in Illustrator 8. Any solution for this?

    This topic has been closed for replies.
    Correct answer herryC

    I did have the problem once. It seems that "keep the previous preference" (or whatever it actually says) during updating from the older Illustrator version is the main culprit. But now it runs so well and without having any problems. Here's what I did:

    1. Uninstall Illustrator v.23.
    2. Install the earlier version.
      I did try reinstalled the v.23 again, and the problem still occurred. So I installed the earlier version instead (I installed the first CC version, v.17). And then...
    3. Reinstall Illustrator v.23. In advanced menu, uncheck that says keeping the previous preference, and don't remove the older version.
    4. See whether your Illustrator v.23 works normally.

    Hope it helps.

    36 replies

    Show previous replies
    RockyDavies
    RockyDavies
    Known Participant
    November 27, 2018

    I just installed Mojave and then installed the Illustrator CC update.  I'm in the same boat as you guys.  Super slow lag.  It takes forever to start up, then saving and other issues arise.

    If I copy an image in photoshop and then try to paste it into illustrator (like I've done a million times in the past), illustrator just freezes and I get a spinning orb of chaos until I have to force quit and restart illustrator.

    Please fix this.  I work in illustrator all day, daily, I need it running and like normal and fast.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 27, 2018

    Did you already try and deactivate Speech dictation in the system?

    RockyDavies
    RockyDavies
    Known Participant
    November 27, 2018

    Yes, I've turned that off.  Illustrator is still crippled.  I try doing simple things that I've been doing for a decade and it goes into spinning wheel and freezes.  This is a little ridiculous.  My work day has been shot.

    kingjames1970
    kingjames1970
    Participant
    November 27, 2018

    Sigh. Thought it was my mouse then restarted my Mac. Typing is painfully slow.

    Obviously an Adobe problem - I'd think a 10 core iMac Pro with a Vega 64 and 64GB of Ram should manage a bit of typing ok. Hoping for an update soon.

    L
    LexTD
    Participant
    November 27, 2018

    Its a crap

    it only helps if i shut down my internet connection

    i have also a problem with "save for web" in photoshop what isn't solved yet.

    I don't know what Adobe is doing, but mabey its smart to do more Beta versions

    fibra_SBG
    fibra_SBG
    Participant
    November 27, 2018

    Same problem here. No solution so far.

    And this is not the only thing that doesn't work in the 2019 version.

    This can't be my problem, or the problem of my machine.

    It costs me time an money.

    Just fix these kind of bugs before you release a new version and suggest to install it!

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 27, 2018

    Please contact Customer Care. Only they can login to your system to find out

    Contact Customer Care

    L
    LexTD
    Participant
    November 27, 2018

    i did allready for the photoshop problem, after an hour chat and try things the guy answers me that he will comminicate it to the development guys.

    i hust use PS 2019 no more 2018 has no problem at all , thats the solution fo me

    A
    atate1901
    Participant
    November 16, 2018

    I am having the same issue with Illustrator since the 2019 update. When I first updated InDesign, Illustrator and PhotoShop they were all super slow. So I uninstalled them and reinstalled the previous versions until a couple of days ago when the older versions became sluggish as well. Reinstalled newest versions and InDesign and Photoshop are great but Illustrator is a disaster.

    It is doubling the amount of time it takes me to finish projects to meet deadlines this week and its infuriating to think of the time I have wasted watching the pinwheel spin while trying to move a text box. I tried henryc​'s suggestion yesterday and it didn't change anything. Whatever bug Illustrator has needs to be fixed yesterday.

    If anyone has any other suggestions I am will try anything at this point.

      sarahc30728903
      sarahc30728903
      Participant
      January 7, 2019

      Illustrator lag has been driving me crazy for months. Today I went to Illustrator Preferences - Performance and ticked the GPU Performance box. All lag issues resolved instantly.

      Hope this helps someone else.

        RafałW3737161
        RafałW3737161
        Participating Frequently
        January 7, 2019

        Monika Gause​

        sarahc30728903​

        GPU box does not help me. I have huge lag after press Ctrl+S: I wait for minutes to open Illustrator dialog window that asks me about version, create pdf, including linked files and others... This same happens when I want to place a linked file. After press ctrl+shift+p waiting and waiting... Next problem: "flying" panels. Sometimes when I click on them, it appears on other part of screen...

        This situations DO NOT EXIST IN ILLUSTRATOR 22.1 !

        dgotschall1
        dgotschall1
        Inspiring
        November 15, 2018

        I'm mainly having issues when trying to work with type in Illustrator CC19. It's VERY slow and hard to use. I tried turning off dictation, but that didn't seem to do anything...

        RafałW3737161
        RafałW3737161
        Participating Frequently
        November 13, 2018

        I confirm that problem - new Illustrator is very slow during saving work AND during refresh linked modified files, notably psd files

        Waiting for patch...

        RafałW3737161
        RafałW3737161
        Participating Frequently
        November 14, 2018

        I noticed that saving and updating of Vector Smart Objects is OK, fast and not laggy...

        K
        ktgraphix
        Participating Frequently
        November 6, 2018

        Although illustrator 2018 worked fine with all my fonts.  I removed all fonts windows would let me, then illustrator 2019 started up very quick, just like it used to.

        my problem on windows 10 system was a font problem that illustrator 2018 diddn’t seem to have.

        herryC
        herryCCorrect answer
        Participating Frequently
        November 5, 2018

        I did have the problem once. It seems that "keep the previous preference" (or whatever it actually says) during updating from the older Illustrator version is the main culprit. But now it runs so well and without having any problems. Here's what I did:

        1. Uninstall Illustrator v.23.
        2. Install the earlier version.
          I did try reinstalled the v.23 again, and the problem still occurred. So I installed the earlier version instead (I installed the first CC version, v.17). And then...
        3. Reinstall Illustrator v.23. In advanced menu, uncheck that says keeping the previous preference, and don't remove the older version.
        4. See whether your Illustrator v.23 works normally.

        Hope it helps.

          K
          keiths74157380
          Participating Frequently
          November 5, 2018

          Thanks Herry

          S
          Simon de Kretser
          Participant
          November 5, 2018

          Same problem here - since updating to 2019, Illustrator has become all but useless, taking excessive time to open and save anything. This is seriously affecting my business and I want to know what Adobe plan to do about it and how soon.

            Monika Gause
            Community Expert
            Monika GauseCommunity Expert
            Community Expert
            November 5, 2018

            https://forums.adobe.com/people/Simon+de+Kretser  schrieb

            Same problem here - since updating to 2019, Illustrator has become all but useless, taking excessive time to open and save anything. This is seriously affecting my business and I want to know what Adobe plan to do about it and how soon.

            Nobody will be able to solve that issue without having a look inside your system.

            Please use: Contact Customer Care

            You need to be logged in and at the bottom of the page there is the chat.

            S
            Simon de Kretser
            Participant
            November 5, 2018

            I'm sorry Monika, it's not clear if you are replying on behalf of yourself  or Adobe, but if I follow your Contact Customer Care link and log into my account, the only option I appear to be offered is a 'Community Chat' - I am paying for a 6-member team licence every month and I would expect at the very least to be offered the option for a phone call or a web chat.

            Like many on this forum, the Creative Suite is core to the functioning and success of our business and when something as significant as this happens, you will understand our frustration!

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