Community Manager

Question

Install previous versions of Illustrator

Forum|Forum|9 years ago
January 29, 2017
363 replies
34982 views

Need help downloading or installing Adobe Illustrator? You’re in the right place!

Whether you’re looking to install Illustrator, explore older Creative Cloud versions, download non-subscription software, or troubleshoot installation errors, our community has all the resources you need. Check out the links below to find the right support and get your apps up and running smoothly!

Download and Install

If you’re looking for help downloading Adobe Illustrator or any other Creative Cloud apps, we’ve got you covered!
Please visit the Download & Install community board to post your query.

Install older apps

For guidance on accessing older versions of Creative Cloud applications, check out this helpful discussion.

Install non-subscription Adobe apps

Need to download non-subscription Adobe software? This community post provides all the details.

Installation error codes and solutions

Trouble installing or updating your Adobe app? Quickly find solutions to common download, install, or update errors in this community post.

We'd love to hear from you!

If you found this post helpful, click 👍Like to let us know. Use ⭐Subscribe to stay updated on future replies. You can also share this post with others who might find it useful.

How-to

Show previous replies

C

chelsear3599116

Participant

I'm working from home and need to install specifically Illustrator 23.1.1 for my work. I don't see it in the 'other versions' drop down in the Creative Cloud app, how do I get this version?
On my workstation in the office, we have that version so it's still floating around somewhere, but I don't see anything between 23.0.1 and 24 in the app.

{Renamed by MOD}

Ashutosh_Mishra

Inspiring

Hi there,

Thanks for reaching out. Last release for CC2019 was v23.1 which you should be able to see under Other Versions on Creative Cloud. There was no 23.1.1 released for Adobe Illustrator.

I am attching a screenshot for your reference:

If you do not see this, make sure you have an updated Creative Cloud desktop app. Hope it helps.

Regards,

Ashutosh

C

chelsear3599116

Participant

Just checked for updates on the creative cloud app again, and no, it looks like it's up to date. Added a screenshot of what I'm looking at for Illustrator versions.

it goes from 23.0.1 to 24.

H

hélènem3982933

Participant

Bonjour,

Je suis sous une vieille version de Mac (El Capitan 2011), j'ai une lience avec les différentes applications de la suite Adobe sous CC 2018.

Suite à un soucis de logiciel, j'ai désinstallé illustrator mais ne parviens plus à réinstaller cette version…

Auriez-vous une solution pour installé cette ancienne version? Ou quelconque version compatible avec mon ordinateur? Je ne souhaite pas le mettre à jour, j'ai peur qu'il rende l'âme…

Merci d'avance !

Ashutosh_Mishra

Inspiring

Hi Hélène,

Thanks for reaching out. Adobe Illustrator CC2019 and CC2020 are the only available versions to download and install through Adobe Creative Cloud. macOS El Capitan (10.11) is not compatible with any of these. I'd recommend upgrading your OS to use the latest version of Adobe apps.

Please check system requirements of Adobe Illustrator on help article https://helpx.adobe.com/illustrator/system-requirements.html
Hope it helps.

Regards,

Ashutosh

H

hélènem3982933

Participant

Hi Ashutosh,

Thanks for your answer.

I tried to contact someone on the Adobe Facebook page, and somebody answers to me :

"Hi there - Only the two latest versions of the app are available via the site. Please reach out to our chat support team here: help.adobe There's an icon to "Contact us" that will appear in the lower, right-hand corner. They can try to give you a link to a previous version."

So, there is may be a solution with a link to the previous version. I try to communicate with somebody with the chat here, but nobody answers to me for the moment…

C

chontono

Participant

Hey, I´m totally a newbie here. I can´t get to download the free version. After I press Download it gets a window saying it is being downloaded but it´s not and nothing else happens. What should I do? Thanks.

Larry G. Schneider

Community Expert

Did you first download the CC management app, install it and then use it to download the trial?

C

chontono

Participant

I think I did, but not sure to be honest

J

jirop

Participant

How can I re-install Illustrator CS5 on my Mac?

I have updated my mac to Catalina and found CS5 cannot be used. So I have downgraded to Mojave now but all apps are disappeared.

Now I am trying to get an installer package of CS5 but I cannot find on the website. Where can I download it?

Larry G. Schneider

Community Expert

If you have proof of purchase (like registering it on the Adobe site) contact customer service for help.

J

jirop

Participant

Thank, I have contacted the team and now it is solved! I appreciate it.

rcraighead

Legend

For compatibility reasons we need to install AICC 2015 on Mojave. It is working on an iMac with 10.14 but I am unable to install it on a MacBook Pro Mojave 10.14.5. Is this impossible or is there a trick to make it happen?

AICC 2015 was installed on the iMac before it was upgraded to Mojave. Is that the difference? It seems to work fine.

F

federico platon

Legend

Mojave OSX was relased on September 2018, thus AI may not work properly, do not know if it's even compatible and cannot been installed.

Some words about compatibility, if you do not wish or want to downgrade your OSX , you have to upgarde Ai.

Compatibility? When you work in e.g. Illustrator CC 2020, you can save for older versions Illustrator CC legacy or CS^or even older. What's the problem then?

gregg18306355

Participating Frequently

Adobe support was no help and they were difficult to communicate with in the chat. It seems there is a language barrier. Can someone please help me find v21.1.0????

Randy Hagan

Community Expert

If you have an Adobe Creative Cloud subscription, it's right in the CC application, but a little hidden:

1) Go to the Install/upgrade option for the latest version of Illustrator, and click on the little chevron at the far right of the InStall/Upgrade button, as shown below —

2) Clicking on the Manage option in the menu lets you select other versions of the program, as shown below —

3) When you click on the Other Versions option, you have your choice of Illustrator versions all the way back to CS6, including CC (2017) 21.1.0 —

Good Luck,

Randy

gregg18306355

Participating Frequently

Thank you for your reply. See attached file shown the versions I have access to using CC app.

cshaffer1404

Participant

I have an old license of illustrator on disc that I never installed. I tried to install it the other day but it wouldn't complete the installation. Is there a way for me to download and apply this license to illustrator software that will work with my current operating system?

Ray Yorkshire

Participating Frequently

It would be be helpful if you stated the illustrator version you have on disc

and your current operating system

cshaffer1404

Participant

Sorry, yes it is Adobe Illustrator 9.0 for windows. My current operating system is Windows 10

M

Mktgwizdotcom

Participating Frequently

I am a registered owner of the CS4 Design Standard Suite and I have been experiencing major issues with my CS4 Illustrator just closing down on me on my MacBook Pro Retina 2012 running High Sierra, everything works fine on my 2011 iMac Desktop running same OS? Is it possible to get a download of this version (I have searched the forum and any links to downloads are not working or state I am not authorized). Please help as I am under an extreme deadline and need to get this working on my MacBook Pro Thanks in advance!

George Marsh

Williamsburg, Va

Monika Gause

Community Expert

High Sierra and CS4 are not (fully) compatible. Might or might not work.

M

Mktgwizdotcom

Participating Frequently

Yes I understand that..however I would like to try to do a clean install just to see...as I stated its running fine on same OS as my Desktop???

P

putermansteve

Participant

We have a license for Illustrator CS5. We need to change it over to a new computer we purchased. We no longer have the installation files for this product. How can I get the installation files for Illustrator CS5???

Monika Gause

Community Expert

Download Adobe Creative Suite 5 products

mikes90815544

Participant

I have Illustrator CS4 version that I want to load on my new computer. I insert the CD and the file location pops up:

Where in the install or setup file?

Thank You

Monika Gause

Need help downloading or installing Adobe Illustrator? You’re in the right place!

Download and Install

Install older apps

Install non-subscription Adobe apps

Installation error codes and solutions

We'd love to hear from you!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.