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Answered

Window and panels moving when Mac goes to sleep

Forum|Forum|4 years ago
April 8, 2021
70 replies
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I'm on a Mac Mini M1 with 16GB and Big Sur 11.2.3, and am up to date on my Creative Cloud updates. About 25-30% of the time, when the computer goes to sleep, Illustrator will drop down about 1/5 of the way down the screen, as if I clicked the title bar and dragged it down the screen. When this happens, some of my panels will move around as well and I have to reset my workspace. Also, the grey space around the artboard shimmers when I move my cursor and the little popup window urging me to click and learn more about new features will have the font size reduced about 60%. All this happens with both Illustrator and Photoshop (the only Adobe apps I use regularly.) I usually end up quitting and restarting the program, and resetting my workspace. Oddly, all this doesn't happen EVERY time the computer sleeps, but it does happen fairly often, and is very annoying.

Correct answer hank_stamper

Hello Anubhav,

Thank you for the reply. I am running Sonoma 14.7.5

Photoshop 26.5.0

Illustrator 29.4

InDesign 20.0

On a Mac Studio 2022 Apple M1 Max/Apple Studio Display/BenQ LCD Display

Strangly if I put the computer to sleep via the Apple menu, this problem does not occur. It only happens when I let the compter sit for any length of time.

Upgraded to Sequoia and, so far, have not seen the problem recur

Show previous replies

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JointyJr

Inspiring

This isn't an Adbobe thing - It's an OS thing. This happens for Slack, Messages, Mail, Word et al

It's been reported on the Apple site as well.

When the Mac wakes from sleep it only sees it's own display and repositions the windows/apps accordingly - then - the external display switches back on and the Mac throws all the windows/apps back to where it positioned them from it's own display to the external monitor.

That's why app windows appear half way down the monitor (probably due to the positioning of the screens used in the Displays Control Panel), app windows that where on the Mac screen appears on the external monitor etc etc.

The only solution I've found is to "Hide others" in the finder if you know you're going to be away from your Mac for enough time for sleep mode to switch on. Then click through all the open apps in the dock - they should all be in the same place you left them.

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Spike666

Inspiring

People here keep denying this because they would like to blame it on Adobe, but it was reported on Reddit by someone who uses no Adobe apps that they were having problems. The post is here.

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Spike666

Inspiring

recently reported.

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Stable Diffusion

Participating Frequently

This issue is beyond annnoying. I don't have an external display and the problem happens after returning to the computer after it's been sleeping for any extended period of time. Surely the folks at Adobe could pay someone who knows what they're doing to tackle this terrible bug and make the window behavior on macOS correct?

Oh yeah, I could certainly fix this problem and I'm available for hire.

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cyclopsdx

Inspiring

Can anybody from Adobe confirm whether this issue has been fixed in the new releases of Photoshop v24.0 and/or Illustrator v27.0? There will be absolutely no point in downloading the latest versions if they're still broken. The 2022 versions of the apps have been one, long list of problems for me. Probably the worst version in years.

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Hello&Goodbye

Participating Frequently

It doesn't only happen after sleep for me. Just powering the external monitor off and back on will cause the windows to reposition. On my Dell monitor, they always reposition down to 394px (of 1,440) if they were positioned above this point to begin with.

The issue started with Illustrator and Photoshop for me but spread to InDesign and then to third-party apps, including macOS Monterey apps. Adobe CC windows don't resize but third-party and macOS windows, which all reposition to the same point, do resize.

After extensive troubleshooting with Apple and then Adobe (which provided proof positive that installing Illustrator caused the issue), it has apparently been escalated to Adobe's engineers and I've been informed by Support that they are working on a fix.

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David26157568yjj9

Participant

Same here but possiably a solution (although this is still on Adobe to fix). I see this thread is over 18 months old and still not resolved. I purchased a new Mac Studio running M1 Max with Monterey 12.4 and the latest Adobe. My screen is an LG ultrawide 4k. I can deal with the fact that every time I wake the computer Illustrator and Photoshop are half way down the screen for some reason but the constant flickering and shifting of colors (especially in illustrator) is a nightmare when you're designing layouts. If the curser is blinking it shifts with the curser otherwise it just randomly shifts the colors (kind of like everything is shifting from RGB to CMYK) everytime the curser hovers over a new object - which is literally constantly. It's incredibly difficult to design and color coordinate when they're shifting like that. I read in this thread to change my display settings from "scaled" to "default for display" and so far for the last hour it's been helping. Everything is really small but I'll get used to it. I've had the computer a month now and haven't gone an hour without shifting colors so I might do a little jig. We're at 90 minutes and counting - no color shifting and I forced the computer to sleep twice and both times Illustrator and PS were in their proper places!

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cespejo1158

Participating Frequently

In another thread that I started, an adobe engineer responded that they have not been able to replicate the issue in the beta of Ventura Beta 5, so that is promising.

https://community.adobe.com/t5/illustrator-discussions/window-and-panels-moving-when-mac-goes-to-sleep/m-p/13187879#M335419

As for the flickering, I just press command-e twice to switch from view in CPU to GPU and back to stop the flickering.
I'll try changing from scaled to default to see how that goes. Thanks!

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Hello&Goodbye

Participating Frequently

It doesn't only happen after sleep for me. Just powering the external monitor off and back on will cause the windows to reposition. On my Dell monitor, they always reposition down to 394px (of 1,440) if they were positioned above this point to begin with.

The issue started with Illustrator and Photoshop for me but spread to InDesign and then to third-party apps, including macOS Monterey apps. These windows don't resize but third-party and macOS windows, which all reposition to the same point, do resize.

After extensive troubleshooting with Apple and then Adobe (which provided proof positive that installing Illustrator caused the issue), it has apparently been escalated to Adobe's engineers and I've been informed by Support that they are working on a fix.

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cyclopsdx

Inspiring

So, despite Adobe updating Illustrator and Photoshop today, both still suffer from the moving window/panels issue. I've been running some tests and even Acrobat doesn't experience these problems. It's the 2022 apps. Also, canvas is also flcikering badly in Illustrator. But no problem - I'm glad they've invested so much time in the 'invite to collaborate' and cloud sharing updates. Nice to see where their priorities lie.

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ginther2

Participating Frequently

This problem started for me in 2019 when I recieved my 16" intel mac pro laptop that I use with 1 external monitor. It's been very frustrating with the laptop and externals due to that movement of windows/pallets with adobe products. Hence finaly looking for answers as due to Adobe no longer supporting updates on mojave to most products I have had to switch my fav mac ever (2012 tower+) over to this M1 thing (do I sound old yet?)

The movement issue now exists on my M1 16" laptop connected to the same 2 monitor set up my 2012 Mojave tower was that did not have this issue ...

My tower is now behind me on a simgle 27" external Dell U2713H display with no issues running Mojave and no window/tabs moving on sleep/wake issues. My 2019 16" Intel is next to me on 1 external Dell UP316Q moniotor with window movement on sleep/wake running Monterey (same issue when was BigSur.) And the new M1 non-expandable silver brick is on the 2 external Dell UP3216Q/U2520D displays with window/tab movement durning sleep/wake with adobe products that the 2012 tower was using while running Mojave that has no issue with several older generations of Adobe programs due to not being supported (insert evil conspiracy theory of choice -Have had macs since my SE but just loved that tower.)

Going to try the Display Maid thats mentioned, but much like being able to print your folder window.. or hilighting your entire text line in color rather than a litle far away dot .... bah, just bad interface design.

If a new version of Mojave with Airdrop could be released I think that would solve alot of issues 🙂

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Michal Domnosil

Participant

I solved the problem for me, even it is not ideal. When computer wakes up from sleep the external monitor is not so quick as the MacBook (Pro) screen and all apps move to it for some seconds (thinks the external is off). This changes the windows position due to a smaller (vertical) resolution on the MacBook screen. When I chose the higher resolution for the lid (with external monitor off) using SwitchRes X, because the (vertical) resolution has to be the same or higher than the one on the external monitor, the problem is gone. The SwitchRes is necessary because Apple doesn't let you change the notebook resolution to such high values.

j4m1eb

Known Participant

I have now created a bug post for this issue on the Indesign and Illustrator Uservoice. for some reason photoshop doesn't have that option and adobe driects you to the community forum. Shouting into the void?

Maybe at some poiitn this will be addressed?

Window and panels moving when Mac goes to sleep – Adobe Illustrator (uservoice.com)

Window and panels moving when Mac goes to sleep – Adobe InDesign (uservoice.com)

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cyclopsdx

Inspiring

Thank you! I know, right - the forum just says 'Photoshop Camera'? There doesn't appear to be anywhere that you can post for Photoshop anymore...

j4m1eb

Known Participant

I guess you have seen that this has know been acknowledge as a bug on our other post in the illustrator forum.

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ozankarakoc-cc

Inspiring

This is extremely annoying!

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ozankarakoc-cc

Inspiring

(Mac Studio M1 Max + MacOS Monterey v12.4 + Apple Studio Display + Dell S2240M)

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cespejo1158

Participating Frequently

I went ahead and created a new topic. I suggest anyone with this issue create a new topic in the photoshop, illustrator and indesign forums(if you haven't already). I feel like commenting in a topic that's been marked as resolved will really get any attention.

https://community.adobe.com/t5/illustrator-discussions/window-and-panels-moving-when-mac-goes-to-sleep/m-p/13087841

Monika Gause

Community Expert

I suggest anyone with this issue create a new topic in the photoshop, illustrator and indesign forums(if you haven't already). I feel like commenting in a topic that's been marked as resolved will really get any attention.

By @cespejo1158

The forum is 95% volunteers (non Adobe staff) trying to help. If you want to bring something to the engineers' attention, use Uservoice for that and in there, create one post and add your voice to it.

Nobedy in the forum so far had any suggestions for the moving panels issue on Mac OS after sleep. You might also want to report this to Apple. Just in case.

The forum is not a good place for rallying.

And by the way, there are hints in this place: https://apple.stackexchange.com/questions/437994/windows-move-to-different-displays-and-spaces-whenever-mac-goes-to-sleep

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cespejo1158

Participating Frequently

Thanks, I'll try that option. My understanding was that both users and Adobe support were using the forums.

Hope was to at least get some consensus of the situation from both support and users multiple forums, since this topic was mislabeled as solved.

while I appreciate the link to the hints, having looked through it, there doesn't seem to be any real solutions either-just some of the same suggestions made in this thread.

to the hints,

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