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Answered

Illustrator for iPad keeps crashing

Forum|Forum|5 years ago
November 12, 2020
13 replies
25826 views

Illustrator for iPad keeps crashing no have the latest version of the iPad so I'm not sure why it keeps crashing.

How can I fix this so I can use it for school?

Thank you!

This topic has been closed for replies.

Correct answer Pi2539

I just had the same problem. Switched off Show Effects When Using Apple Pencil in Apple Pencil Settings and no more crashes. This must be a recent bug in AI or iPadOS because this never used to happen, unless I accidentally switched this feature on recently? Still a bug anyway. I see people having the Apple Pencil crash issue on Procreate forums too, so my money is it being a long term Apple issue being it's still happening years later!

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Lucas22413624qogq

Participant

Illustrator for IPad is still crashing. Pencil setting has been changed per recommendation. iPad is 2 months old. Latest iOS. Latest Illustrator...uninstalled and reinstalled.

https://shared-assets.adobe.com/link/07ce17e2-f5ef-4699-60d5-98754e8bb68a

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Lucas22413624qogq

Participant

My Illustrator for iPad continues to crash. It opens to the Home Screen, but once I open a file, it crashes pretty much immediately.

I've updated the Apple Pencil setting. I've deleted and reinstalled the app. I am at the latest iOS. My iPad Pro was purchased two months ago.

Monika Gause

Community Expert

The latest iPad OS and Illustrator are currently not very compatible.

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Lucas22413624qogq

Participant

That makes me sad.

W

WTH33591928pxlm

Participant

I just upgraded to iOS 17.1.1 and now Illustrator crashed directly after opening a file. I cannot do a thing and it just closes. I already checked the Apple Pencil settings, but unfortunately for me that doesn't do the trick.
Any other ideas on how to get this back to working?

I do not like it that i am paying for an app that crashes on me.

M

Monserrat24736941on0n

Participant

If you can work with your fingers but not with the Apple Pencil. Try turning off the option to show effects when using a digital pencil.

W

WTH33591928pxlm

Participant

I am not working with the Apple Pencil at all, i am using a mouse...

M

multitalented_outfit41698

Participant

Hello,

I have an iPad Pro 12.9 M2 6th generation, and I have installed Illustrator on it. However, I am facing an issue where Illustrator is working fine when used manually, but it crashes when I use the Apple Pencil.

Pi2539Correct answer

Inspiring

I just had the same problem. Switched off Show Effects When Using Apple Pencil in Apple Pencil Settings and no more crashes. This must be a recent bug in AI or iPadOS because this never used to happen, unless I accidentally switched this feature on recently? Still a bug anyway. I see people having the Apple Pencil crash issue on Procreate forums too, so my money is it being a long term Apple issue being it's still happening years later!

I

Ian254912681ohm

Adobe Employee

Ipad pro 4th generation user using Ipad OS 17

Was experiencing crashing whenever clicking the tools with the apple pencil, as stated above, when I switched off Show Effects when using apple pencil in Apple Pencil settings it no longer crashes. Thank you @Pi2539 !

M

Manuel Antoni32052346et2q

Participant

I've checked my requirements and all are ok. As soon as I draw a line or another shape, for that matter, the app still crashes.
I work on an iPad Pro 4th gen, with more than enough RAM

best,

Manuel Thedim

Monika Gause

Community Expert

Which system is it?

K

Kofi25789089zg4e

Participant

Having the same issue currently in 2023 🙂

Monika Gause

Community Expert

@Kofi25789089zg4e schrieb:

Having the same issue currently in 2023 🙂

Did you check the procedures that Anubhav gave in this post? https://community.adobe.com/t5/illustrator-on-the-ipad-discussions/illustrator-for-ipad-keeps-crashing/m-p/13900376#M2436

A

anned24433363

Participant

Almost three years later and it is still crashing every 5 minutes, deleting all of my work and resetting all of my settings every time. Adobe writes such garbage apps. And yes, my iPad still meets the requirements.

A

Anubhav M

Community Manager

Hello @anned24433363,

We understand how frustrating it can be to experience crashes. Would you mind sharing some more details, like the exact model of the iPad you are using, the version of iPadOS and Illustrator installed, whether Illustrator behaves this way with all files, whether it crashes when using a specific tool/feature and a screen recording of the problem so that we can better assist you?

Also, kindly share the crash report so that we can investigate this further:

Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “adobe illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash happens by looking at the timestamp.
Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM

Looking forward to your response.

Thanks,
Anubhav

A

annie24624761wms7

Participant

iPad Pro (9.7-inch)

model number MLMX2X/A1673

OS version 16.4.1

I'm having the same problem. Everything worked fine yesterday, but today my ipad illustrator keeps crashing when trying to open a file. When i tap to open the file, the creating preview bar pops up and runs for a long time and as soon as the file opens my screen turns black and it jumps out of the app and back to my home screen. I've updated my ipad to 16.4.1, updated both my creative cloud and illustrator app on my ipad, retarted my ipad, logged out and logged in again to both apps using the same account and deleted all other adobe apps that I'm not currently using, tried duplicating the file which also didn't work. I tried opening other files which sometimes work but i couldnt see my artwork. I also tried creating a new file which worked but i couldnt see the artboard, just the name "artboard" in the middle but no white artboark square. I also deleted a bunch of stuff on my ipad and restarted, now have 26.21GB free space so I don't think thats the problem. Please help, how do i fix this problem?

Thank you!

https://shared-assets.adobe.com/link/927c47b9-e414-4de3-5f9a-cb8e7d8336a0

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Lanie281252486k9q

Participant

Every time I go to open my Adobe illustrator app it just kicks me out. I deleted and redownloaded the app and its still happening. Can someone help me please?

A

Anubhav M

Community Manager

Hello @Lanie281252486k9q,

Sorry to hear about this experience. Would you mind trying to update the iPad OS on your device and checking if it helps?

Also, kindly share the crash report so that we can investigate this further:

Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “adobe illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash happens by looking at the timestamp.
Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM

Looking forward to your response.

Thanks,
Anubhav

J

Jacob241703391h0s

Known Participant

Me and my 12 person team officially hate adobe illistrater and will be going to procreate.... customer support is unhelpful.. my app constantly crashes not matter wheat file it is .... they don't have the curvator tool on ipad and will gladly subscribe adobe illistrator WORST SOFTWARE THAT IS OUT THERE

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