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jennic92494596
jennic92494596
Participant
July 11, 2018
Answered

Crashing when exporting interactive pdf from InDesign

  • July 11, 2018
  • 3 replies
  • 2879 views

I have two files that are 89 pages that include hyperlinks, buttons, and bookmarks. Only one of them crashes at the very end when I got to export the interactive pdf, the pdf does not finish saving. When I reopen the file it says it may be corrupted, it opens fine but wont ever save the interactive pdf again, instead I have to save an IDML file and reopen it (which does cause some minor changes, doesn't like masters applied to masters) then I can usually get one interactive pdf save out of it before it starts crashing again.

The other file is not having this issue, and saves an interactive pdf as many times as I would like. I am assuming something in the file has corrupted but I am not sure where to look. Any ideas? I have stripped the document of pages and tried saving to narrow down if it was a specific page but with no luck. I don't want to have to rebuild as there is a ton of work that goes into linking all the buttons and hyperlinks inside the document. Any suggestions would be great.

Using Adobe Indesign 13.0.1, macOS Sierra 10.12.6

Thanks.

This topic has been closed for replies.
Correct answer BobLevine

First things first. Update InDesign 13.1

3 replies

I
iislepc
Participant
August 30, 2018

I have a similar issue. I can export a PDF of my document (~120 pages) without hyperlinks, but as soon as I try to export with hyperlinks, InDesign crashes when the export is ~50% complete. I have InDesign 13.1 running on macOS 10.13.4 on a 2017 Macbook Pro (15" / 16GB RAM). Have been sending all my crash reports through to Adobe. Can easily replicate and share the crash log, as no matter how I adjust settings, as long as I want hyperlinks, program will crash. Any help would be appreciated.

srishtib8795206​

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
August 30, 2018

Before you go any further you should patch the operating system. I believe High Sierra is now at 10.13.6.

I
iislepc
Participant
August 30, 2018

Thanks BobLevine​. Updated to 10.13.6. Issue still persists.

jennic92494596
jennic92494596Author
Participant
July 11, 2018

According to my CC account it says there are no updates.

jennic92494596
jennic92494596Author
Participant
July 11, 2018

Company IT issue, working it out now to get 13.1. It does look like that version had some fixes that might be causing my issue, will post update in case anyone else has this issue as well. Thanks Bob.

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
July 23, 2018

Hi Jenni,

I would like to know if updating InDesign worked for you, or the issue still persists.

Kindly update the discussion if you need further assistance with it.

Thanks,

Srishti

BobLevine
Community Expert
BobLevineCommunity ExpertCorrect answer
Community Expert
July 11, 2018

First things first. Update InDesign 13.1

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