How to deactivate computer I no longer have

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I am installing to a new computer. Launching app says I have reached my limit of 2. I only have one other, so the second has to be a computer I no longer have. When I go to the Adobe web page to see activated computers it says I have none registered. How can I resolve this?

Activation billing and install

Dave Creamer of IDEAS

Community Expert

What version of InDesign are you talking about?

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David Creamer: Community Expert (ACI and ACE 1995-2023)

Anubhav M

Community Manager

Hello @craigtb01,

Thanks for reaching out. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3WJ642N) and let us know if they are helpful?

Looking forward to hearing from you.

Anubhav

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davecourtemanche

Legend

I would try logging out of Cloud and logging back in. Something may be sideways with your credential which no one here can help with - that's Adobe Support. When I've logged in on multiple machines, I'm prompted to log out of another.

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