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vickyvaughn
Known Participant
November 10, 2016
Answered

InDesign CC 2017 slow

  • November 10, 2016
  • 63 replies
  • 80483 views

I am having issues with InDesign CC 2017 being extremely slow. If I click on a font the beachball just spins... I tried working in it for a few hours but it is killing me and went back to the previous version.

I use Suitcase Fusion and turned off Typekit. I am running Mac OS Sierra.

Is anyone else having this issue? I can't find any complaints online.

Thank you

      This topic has been closed for replies.
      Correct answer SEEKAY

      Hello all,

      This has worked for me - cheers

      El Capitan 10.11.6

      iMac (27-inch, Mid 2011)

      3.4 GHz Intel Core i7

      16 GB 1333 MHz DDR3

      SSD

      AMD Radeon HD 6970M 2048 MB

      63 replies

      Show previous replies
      S
      StoneArt
      Participating Frequently
      December 7, 2016

      Same problems here. Lost 3 days production (and maybe a costumer), lots of stress. Downgraded to Bugs Bunny CC2015, still missing the speed of the good old Indesign CS4. Very disappointing.

      Peter

        T
        theresen79226104
        Participant
        December 5, 2016

        Message from Adobe Chat Support:

          eyalz64555549
          eyalz64555549
          Participant
          December 7, 2016

          I'm facing the same problem, but 2015 is also very slow, not as much as 2017, but still...

          any setting I can change?

          Glahachan
          Glahachan
          Participating Frequently
          December 7, 2016

          I'm facing the same problem, too! But 2015 is also very slow, same as CC2017

          any setting I can change?

          I don't use any font manager.

          When we get a solution?????

          D
          drasahershoff
          Participating Frequently
          December 5, 2016

          I have had this horrible beach-balling in InDesign 2015, 2016 and 2017. Each time I had hoped for a fix, and each time WORSE.

          I do not have any font extension programs or plug-ins in InDesign.

          This happens in any new document (or old), as soon as there are a few pages.. It seems to go along with another idiotic bug, the "adding 10 pages automatically" so it definitely has to do with screen redraw or reflow somehow, but changing those settings does nothing.

          It happens on BACKSPACING, selecting text, EDITING. If just straight typing it will proceed. You can actually type during the beach-balling, but the text does not show up till the 15 to 30 second (or longer) spinning.

          I cant believe I pay $60 a month for software where the bugs are not fixed for YEARS.

          If you do a Google search, this problem has been widespread for at least three...

          OH.. lets not forget the "file is damaged" error that shows up every few days, forcing a restart of the program so that I can open other InDesign documents.

          I will be submitting all the details as requested, and directly to Adobe support, as this is just not a usable program. Quite shameful.

            A
            ApplePiDesign
            Inspiring
            December 15, 2016

            fact same issues for me too

            U
            Ulysses Oliveira
            Inspiring
            December 3, 2016

            Every time I update InDesign, I regret! New versions are always full of bugs. I too have the same problem in Windows 7. This 2017 version is sooooooooooooooooooooo slow that makes it unusable. I'll downgrade.

            kaustubh
            Adobe Employee
            kaustubh
            Adobe Employee
            December 1, 2016

            Hi All

            Just adding to Sumit and Monica's comments here. We may be able to suggest more specific workarounds if we have more information and success in reproducing your scenarios at our end. So, requesting you to help out by sharing any useful information you can.

            Thanks

            Kaustubh

            InDesign team

            D
            duofaktur
            Participating Frequently
            December 1, 2016

            Summary:

            • Indesign is slow
            • (Nearly?) all users with this problem are using Suitcase Fusion for Font Management
            • Deactivating the plug-in solved the problem for Mac users
            • Complete deinstalling InDesign and re-installing InDesign 2017solved the problem for us on all devices (WIN 10)
            V
            vickyvaughnAuthor
            Known Participant
            December 1, 2016

            Deactivating Suitcase Fusion auto activation did not solve the problem for me. Neither did reinstalling InDesign 2017. Neither did removing older version of Suitcase auto activation from old version folders.

            The only work around is to turning off "Type Contextual Tools". Slowness fixed but am super sad not to use those after being at Adobe Max.

            Sumit_Garg
            Adobe Employee
            Sumit_Garg
            Adobe Employee
            November 30, 2016

            Hi All ,

            Thanks for sharing your valuable feedback regarding InDesign Performance.  Based on your feedback, it seems you guys facing various performance related issues inside InDesign.

            We need your support in order to work on these slowness issues, and for possible workarounds.

            Please fill below mentioned data as much as possible. This will help us in isolating real issues and make InDesign's performance experience better.

            ·         Sample Document(Please attach a packaged document for analysis)

            You can upload your document on dropbox OR creative cloud for sharing.

            ·         Earlier Version status(Please mention Yes/No)Same issue was being observed in earlier version of InDesign.

            ·         Which area OR feature where slowness is being observed(e.g typing, export, movement etc.)

            ·         Any Known steps(Step that led to slowness)

            ·         Platform detail(Using Windows/Mac e.g. Windows10, Mac10.12.1)

            ·         Machines Configuration (details like RAM, CPU etc)

            ·         Video recording(If possible screen recording showing slowness )

            ·         External Plugin OR Font System(e.g Suitcase Fusion)

            ·         Workspace file

            (Please do share workspace file corresponding to your workspace. Workspace files are present at)

            MAC: "/Users/[USERNAME]/Library/Preferences/Adobe InDesign/Version [Number]/[Your Locale]/Workspaces/"

            Win: "C:\Users\[USERNAME]\AppData\Roaming\Adobe\InDesign\Version [Number]\[Your Locale]\Workspaces\"

            ·         Any other extra information

            Eagerly waiting for your responses.

            Note: I have also send mails to some of you for this data, please do reply back via email if possible.

            Thanks

            - Sumit

            (Adobe InDesign Team)

            H
            HGDC
            Inspiring
            November 30, 2016

            It looks like an issue with font management plugins. I use FontExplorer X Pro and uninstalling the plugin cured the problem. It would be interesting to see if everybody having the problems is using a plugin for type or anything else.

            J
            Jonathan Wills
            Participating Frequently
            January 31, 2017

            I have been having inconsistent problems with ID 2017, slowness and other issues. And I *think* it's related to my use of FontAgent Pro and its auto-activation plugins. It would seem from reading this forum that *any* of these font management plugins present some problems for ID 2017 (although I had plenty of similar problems with 2015 release).

            D
            duofaktur
            Participating Frequently
            November 29, 2016

            We uninstalled InDesign 2017 and re-installed it (without Suitcase Plugin).
            It works so far.

            If it still works, I will re-install it on all devices.

            C
            Culpdesign
            Participant
            November 29, 2016

            Signed up for the forum over at Extensis, and poking around found this that may help:

            These issues are usually caused by an older or incorrect plug-in version being installed in your Adobe plug-ins folders. Please try the following steps to see if it can be resolved: 

            • Close all Adobe applications
            • Then locate and remove ALL the previous version(s) of the Extensis plug-ins from the following location(s): Application/[Adobe Application Name]/Plug-ins/Extensions/ExtensisFont....
            • Restart your computer

            Once they have been successfully removed, open the Suitcase Fusion application and select the Suitcase Fusion drop-down menu in the upper left corner next to the Apple menu. Then select Manage Plug-ins. Select the Adobe versions of the plug-ins you would like installed and click Done. Now launch your Adobe application(s) and see if everything is working as intended.

            Maybe we could try this, and maybe with a reinstall this is what is getting fixed?

            T
            theresen79226104
            Participant
            November 29, 2016

            InDesign 2017 was so slow to the point of being impossible to work with today. I used it yesterday and it was fine. I googled the issue and came upon this thread. Downgraded to 2015 and no further issues but I want to confirm what people say that the 2017 version became impossible to use.

            I
            impro_gwen
            Participant
            November 28, 2016

            My copy is working now.  I did downgrade to 2015 (which didn't help).  But then saw the post that uninstalling and installing did work.  I did uninstall and reinstall 2017 and the program has been working for me.

              A
              Alexandra Ruiz
              Participant
              November 28, 2016

              I am also having the same problem.

              Could Adobe react before we all have a nervous breakdown.

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