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françoised56410194
Participating Frequently
May 7, 2018
Answered

Indesign CC2018 - Unable Publish Online with Network Security.[Edited]

  • May 7, 2018
  • 1 reply
  • 2110 views

Since I have the 2018 version, I have 2 majors problems with the Publish Online function.

1. As I work Inside a company, I cannot publish a document online; I have systematically the error #22 (I hadn't it with the previous version). So I need to be deconnected from my company network and be connected on a free system with ADSL. I do not understand why.

2. When I publish online my document of 56 pages, I notice that some pages are missing. I have a cross at the top left of the page, like this:

So that the page is not visible.

I did try several times and the missing pages (2 to 3 pages) are never the same.

I add that I have absolutely no problem when this document is exported in pdf format.

Thank you very much for your advice and suggestions.

Françoise

This topic has been closed for replies.
Correct answer Srishti_Bali

Françoise,

This seems to be to be a standard security question. I'm afraid I do not know the answer how to allow Publish Online through your organization's firewall. I imagine there is a standard procedure. I'm hoping someone from Adobe can assist, such as srishtib8795206         

Or ohmnath​. Perhaps by tagging them here, they can see the question and assist. Sorry I can't help more directly.

If you don't get a reply, please try messaging them directly via the forums here.


Hi Françoise and Diane,

Here are lists of network endpoints for websites and specific services that are offered as part of Adobe Creative Cloud. The server and domains listed in this document must be accessible on ports 80 and 443 for the relevant applications and services to function correctly.

Please share this with your office IT team: Adobe Creative Cloud Network Endpoints

We can not provide IP addresses as Creative Cloud is a service-based application built on the AWS platform. There are large numbers of IP addresses that vary continuously over time and region.

Regards,

Srishti

1 reply

Diane Burns
Diane Burns
Inspiring
May 8, 2018

Françoise, Do you happen to have CC2017 or another version of InDesign installed? If so, try it from a different version to see if it's a problem with CC 2018 specifically, or something else. I have not seen such a problem before.

F
françoised56410194Author
Participating Frequently
May 11, 2018

Hi Diane,

I did try with the CC2017 version and guess what happened. Yes, the problem of missing pages disappeared (thank you); instead some links (at least 5 links) in the Table of contents do not function. Those links are valid in the PDF version, but not in the online version.

What do you suggest? And what about the CC2018 version?

Secondly, concerning the error #22, would you have any clues? It is possible to publish a document when I am not connected to the internal network of my company. I cannot do so when I work Inside the network (which I always do for security reasons).

Thanks in advance. Françoise

Diane Burns
Diane Burns
Inspiring
May 14, 2018

Françoise,

I'm glad CC 2017 worked. I wonder if you would mind filing a bug report on CC 2018 here:

Adobe InDesign: Bugs: Hot (933 ideas) – Adobe InDesign Feedback

As for your TOC, may I suggest that you "Update TOC" and re-run the TOC. Make sure "Make text anchor in source paragraph" is checked on.

Hope that helps, let me know if it does not correct the problem.

Thanks,

--db

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