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Participant
May 4, 2007
Question

InDesign CS3 crashes upon launch

  • May 4, 2007
  • 98 replies
  • 37592 views
Other applications in CS3 launch fine. Anyone else have this problem?

(Windows XP Media Center Edition)
    This topic has been closed for replies.

    98 replies

    Participant
    June 29, 2008
    I also am having crash at startup on my Vista box and none of the previous suggestions help. I'm sure it did work fine when first installed
    Error message is;

    Problem Event Name: APPCRASH
    Application Name: InDesign.exe
    Application Version: 5.0.2.640
    Application Timestamp: 47577926
    Fault Module Name: AdobeOwl.dll
    Fault Module Version: 1.0.93.0
    Fault Module Timestamp: 45dd6b23
    Exception Code: c0000005
    Exception Offset: 00069cab
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 3081
    Additional Information 1: 7b45
    Additional Information 2: 4ed60ef0d9ee64b99a81dee30013c245
    Additional Information 3: d9f3
    Additional Information 4: 3eac30f87881fb76600ddef80d04e7a1
    Peter Spier
    Community Expert
    Community Expert
    June 24, 2008
    First thing to do is update to 5.0.2
    Participant
    June 24, 2008
    How about to fix this problem. Please help me!<br /><br />I'm having a problem while working on in the Indesign CS3."InDesign.exe has encountered a problem and needs to close. We are sorry for the inconvenience".<br /><br />When I click "to see what data this error report contains, click here", i was seen:<br /><br />AppName: indesign.exe<br />AppVer: 5.0.0.458<br />ModName: cooltype.dll<br />ModVer: 5.4.15.1<br />Offset: 000c1842<br /><br />and below is error report<br /><br /><?xml version="1.0" encoding="UTF-16"?><br /><DATABASE><br /><EXE NAME="InDesign.exe" FILTER="GRABMI_FILTER_PRIVACY"><br /> <MATCHING_FILE NAME="ACE.dll" SIZE="845824" CHECKSUM="0x9FA69723" BIN_FILE_VERSION="2.11.33.1" BIN_PRODUCT_VERSION="2.11.0.1" PRODUCT_VERSION="2.11" FILE_DESCRIPTION="Adobe Color Engine" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="ACE" FILE_VERSION="2.11.33" ORIGINAL_FILENAME="ACE.dll" INTERNAL_NAME="ACE" LEGAL_COPYRIGHT="© 1999-2007 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD1744" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.11.33.1" UPTO_BIN_PRODUCT_VERSION="2.11.0.1" LINK_DATE="03/01/2007 18:38:15" UPTO_LINK_DATE="03/01/2007 18:38:15" VER_LANGUAGE="English (United States) [0x800]" /><br /> <MATCHING_FILE NAME="AdobeLinguistic.dll" SIZE="528384" CHECKSUM="0x88BBC448" BIN_FILE_VERSION="3.1.128.1" BIN_PRODUCT_VERSION="3.1.128.1" PRODUCT_VERSION="3.1RC" FILE_DESCRIPTION="Linguistic Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Linguisitc Library" FILE_VERSION="3.1RC" ORIGINAL_FILENAME="AdobeLinguistic.dll" INTERNAL_NAME="Lilo" LEGAL_COPYRIGHT="Copyright 1999-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x88C9C" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.1.128.1" UPTO_BIN_PRODUCT_VERSION="3.1.128.1" LINK_DATE="01/31/2007 02:00:21" UPTO_LINK_DATE="01/31/2007 02:00:21" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="AdobeLM.dll" SIZE="2662400" CHECKSUM="0x47B875C0" BIN_FILE_VERSION="2.1.2.1082" BIN_PRODUCT_VERSION="2.1.2.1082" PRODUCT_VERSION="2.1.2.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" FILE_DESCRIPTION="AdobeLM" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="AdobeLM" FILE_VERSION="2.1.2.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" ORIGINAL_FILENAME="AdobeLM.dll" INTERNAL_NAME="AdobeLM" LEGAL_COPYRIGHT="Copyright © 2002-2007 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x7" MODULE_TYPE="WIN32" PE_CHECKSUM="0x28E3A8" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.1.2.1082" UPTO_BIN_PRODUCT_VERSION="2.1.2.1082" LINK_DATE="03/01/2007 03:17:50" UPTO_LINK_DATE="03/01/2007 03:17:50" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="AdobeLM_libFNP.dll" SIZE="2531328" CHECKSUM="0xC1AEE041" BIN_FILE_VERSION="11.3.5.1" BIN_PRODUCT_VERSION="11.3.5.1" FILE_DESCRIPTION="FLEXnet Secure Activation Module" COMPANY_NAME="Macrovision Europe Ltd." PRODUCT_NAME="FLEXnet Publisher (32 bit)" FILE_VERSION="11.03.005" INTERNAL_NAME="libFNP.dll" LEGAL_COPYRIGHT="Copyright (c) 2006, Macrovision Europe Ltd. and/or Macrovision Corporation" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.3.5.1" UPTO_BIN_PRODUCT_VERSION="11.3.5.1" LINK_DATE="06/27/2006 09:36:25" UPTO_LINK_DATE="06/27/2006 09:36:25" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="AdobeOwl.dll" SIZE="882176" CHECKSUM="0x828A39B9" BIN_FILE_VERSION="1.0.93.0" BIN_PRODUCT_VERSION="1.0.93.0" PRODUCT_VERSION="1.0.93" FILE_DESCRIPTION="Adobe Owl" COMPANY_NAME="Adobe Systems, Incorporated" PRODUCT_NAME="Adobe Owl" FILE_VERSION="1.0.93" ORIGINAL_FILENAME="AdobeOwl.dll" INTERNAL_NAME="Adobe Owl" LEGAL_COPYRIGHT="Copyright © 2006-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xDB73E" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.93.0" UPTO_BIN_PRODUCT_VERSION="1.0.93.0" LINK_DATE="02/22/2007 10:06:27" UPTO_LINK_DATE="02/22/2007 10:06:27" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="AdobePDFL.dll" SIZE="4653056" CHECKSUM="0x552C930B" BIN_FILE_VERSION="8.1.0.1146" BIN_PRODUCT_VERSION="8.1.0.1146" PRODUCT_VERSION="8.1.0.1146" FILE_DESCRIPTION="Adobe PDF Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe PDF Library" FILE_VERSION="8.1.0.1146" ORIGINAL_FILENAME="" INTERNAL_NAME="PDFL" LEGAL_COPYRIGHT="© 1987-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x47C12D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.1.0.1146" UPTO_BIN_PRODUCT_VERSION="8.1.0.1146" LINK_DATE="02/26/2007 22:16:06" UPTO_LINK_DATE="02/26/2007 22:16:06" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="AdobePSL.dll" SIZE="12271616" CHECKSUM="0xBF046305" BIN_FILE_VERSION="10.0.0.1" BIN_PRODUCT_VERSION="10.0.0.1" PRODUCT_VERSION="CS3" FILE_DESCRIPTION="AdobePSL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="AdobePSL" FILE_VERSION="10.0 (10.0x001)" ORIGINAL_FILENAME="AdobePSL.dll" INTERNAL_NAME="AdobePSL" LEGAL_COPYRIGHT="© 1984-2007 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xBB9F91" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.0.1" UPTO_BIN_PRODUCT_VERSION="10.0.0.1" LINK_DATE="02/22/2007 10:53:56" UPTO_LINK_DATE="02/22/2007 10:53:56" VER_LANGUAGE="English (United States) [0x800]" /><br /> <MATCHING_FILE NAME="AdobeUpdater.dll" SIZE="496128" CHECKSUM="0x83F10D42" BIN_FILE_VERSION="5.1.0.1082" BIN_PRODUCT_VERSION="5.1.0.1082" PRODUCT_VERSION="5.1.0.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" FILE_DESCRIPTION="Adobe Updater Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Updater Library" FILE_VERSION="5, 1, 0, 1082" ORIGINAL_FILENAME="AdobeUpdater.dll" INTERNAL_NAME="AdobeUpdater.dll" LEGAL_COPYRIGHT="Copyright (c) 2002-2007 by Adobe Systems Incorporated. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x7BA10" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.1.0.1082" UPTO_BIN_PRODUCT_VERSION="5.1.0.1082" LINK_DATE="03/01/2007 03:22:23" UPTO_LINK_DATE="03/01/2007 03:22:23" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="AdobeXMP.dll" SIZE="389120" CHECKSUM="0x946A18F5" BIN_FILE_VERSION="4.0.0.6" BIN_PRODUCT_VERSION="4.0.0.0" PRODUCT_VERSION="4.0" PRODUCT_NAME="Adobe XMP Core" FILE_VERSION="4.0-c006" ORIGINAL_FILENAME="AdobeXMP.dll" INTERNAL_NAME="AdobeXMPCore" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x6CEDE" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.6" UPTO_BIN_PRODUCT_VERSION="4.0.0.0" LINK_DATE="06/14/2006 15:37:36" UPTO_LINK_DATE="06/14/2006 15:37:36" VER_LANGUAGE="English (United States) [0x800]" /><br /> <MATCHING_FILE NAME="adobe_caps.dll" SIZE="214528" CHECKSUM="0xF0EFC972" BIN_FILE_VERSION="0.0.120.0" BIN_PRODUCT_VERSION="0.0.120.0" PRODUCT_VERSION="0,0,120,0" FILE_DESCRIPTION="Adobe CAPS DLL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe CAPS" FILE_VERSION="0,0,120,0" ORIGINAL_FILENAME="adobe_caps.dll" INTERNAL_NAME="adobe_caps.dll" LEGAL_COPYRIGHT=" (c) 2006-2007 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x38D0D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.0.120.0" UPTO_BIN_PRODUCT_VERSION="0.0.1
    Participant
    May 18, 2008
    I solved this problem on InDesign CS3 by moving the file "Media Import Filter.apln", which is in "C:\Arquivos de programas\Adobe\Adobe InDesign CS3\Plug-Ins\Filters", to another folder. This folder can't be into "Filter" folder. This file seems to have something to do with Quicktime. I don't know which features this action could affect so, perhaps, the right solution was re-installing Quicktime or something like that.
    Peter Spier
    Community Expert
    Community Expert
    May 15, 2008
    Jessica,

    It would be very helpful to others if you listed the fonts you removed, if you can. It would maybe give someone else a chance to find the same problem font quickly.

    Peter
    Participant
    May 15, 2008
    Yeah I was looking in the InDesignCs3 programs font folder there was nothing in it. I ended up guessing you ment the Windows folder. I went through the font folder there deleted the recent fonts and now it's fixed. Thankyou very much!

    Jessica
    Participant
    May 15, 2008
    Yeah I just saw that I ment there were no fonts in the font folder.
    I do that all the time. All the other cs3 programs work correctly.
    Participating Frequently
    May 15, 2008
    > I ment there were no fonts in the font folder.

    You can't run a Windows computer with no fonts. Go to Control Panel >
    Fonts, and start removing fonts. Make sure you have the original copy of
    the fonts somewhere, so you can reinstall them later. Don't remove
    anything with a .fon extension. Don't remove Arial, Courier New, Symbol,
    Times New Roman, Verdana, Tahoma, Trebuchet, Wingdings, or anything that
    looks like a system font (e.g., Microsoft Sans Serif). Some fonts won't
    let you delete them.

    Again, don't delete a font unless you know you can reinstall it from
    somewhere.

    --
    Kenneth Benson
    Pegasus Type, Inc.
    www.pegtype.com
    Participant
    May 15, 2008
    I'm downloading the update again. Being that he updated it to 5.2 and it started crashing I don't think that's the problem but, we shall see. Kenneth, when you reinstall I don't think it has any font files in the folder.It doesn't show any, even in hidden files. I've changed all the diffrent printers to default and it didn't work. Thanks for your (both of you) help tho.

    Update: Tried the update file it's now 5.02 but still crashed.

    Jessica
    Participating Frequently
    May 15, 2008
    > Kenneth, when you reinstall I don't think it has any text files
    > in the folder.

    I don't think I wrote anything about text files. I wrote that some
    people have solved problems that reference this dll by deleting fonts.
    Presumably, one of the fonts that was loaded was causing the problem. To
    find out which one, you'd have to reinstall fonts one-by-one (or in
    small groups) until ID stops working.

    --
    Kenneth Benson
    Pegasus Type, Inc.
    www.pegtype.com
    Participant
    May 15, 2008
    Ok I have tried just about everything on here. InDesign was running on this computer before fine. It has Windows xp pro version.
    My father said that he updated and InDesign cs3 was failing at startup "Calling late initializers". We have installed and reinstalled. I have tried renaming and or deleting the sing file. I have renamed the adobe defaults file it just creates a new one. I have the printerspooler service at automatic switched through all the printers here. Nothing seems to be working. It says it has encountered a problem and needs to close.
    Error signature:
    AppName:indesign.exe
    AppVer: 5.0.0.458
    ModName: adobeowl.dll
    ModVer: 1.0.93.0
    Offset: 00069cab
    Am I missing something?
    BobLevine
    Community Expert
    Community Expert
    May 15, 2008
    The first thing to do is update to 5.0.2.

    Bob
    Participant
    May 14, 2008
    Thank you all, especially Mark Hagan for this last posting. Indeed, I'd tried everything, but setting the default printer to adobe pdf was what did it. Not only did it solve this "disappearing program" problem for In Design, but solved this same problem I was also having with Illustrator and Device Central! The odd thing is that once opened and closed successfully, I can reset my network printer default as before and the programs still work.

    I guess "just" symptoms of inherent fragility in overly complex systems.

    I HOPE ADOBE IS PAYING ATTENTION!

    Thanks again to the user community.

    William
    Participating Frequently
    May 14, 2008
    > I HOPE ADOBE IS PAYING ATTENTION!

    Perhaps. Perhaps not.

    But they do pay attention to bug reports:

    http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

    --
    Kenneth Benson
    Pegasus Type, Inc.
    www.pegtype.com