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InDesign CS6 runs out of memory after installing other programs

Forum|Forum|4 years ago
September 4, 2021
7 replies
1712 views

Hi,

I wish you could help me solve this issue. I have been working with InDesign CS6 on Mac Mini 2018 with 64 GB of RAM. But suddenly, the app runs out of memory right after lauch. All I did was letting LightRoom CC and Camera RAW update to latest versions. And maybe also lauch On1 software for the first time. When InDesign quits, I have a notice with "send to Adobe” that says: “This is a known issue and Adobe has a fix”, but the link doesn't work. Before I revert to a previous backup, does that ring bells to someone?

Kind regards

Paul

Bug

This topic has been closed for replies.

Correct answer rob day

Hi @alpshiker , I don’t think you have mentioned your OS version yet. CS6 will not run on Catalina 10.15 so I assume it is 10.14 or earlier. On1’s recommended Mac OS is Catalina, so seems like a first step would be to uninstall On1 and see if that fixes the problem. It would also be worth trashing InDesign’s preferences as well as the Caches folder and see if that helps

Also, CS6 on 10.11 thru 10.14 you might look at the Java version—CS6 is happier if you fall back to Java6, which you can download from Apple here:

https://support.apple.com/kb/dl1572?locale=en_US

A

alpshikerAuthor

Known Participant

Reinstalling Mojave (without erasing the existing apps and prefs) seem to have taken care of the problem. I can now browse quickly a book with high resolution images in high quality display. The spinning wheel appears shortly at times but everything is as smooth as it used to be. I wish I could do that on myself :-).

Thanks for your sympathy in sorting me out! I appreciate.

Paul

rob day

Correct answer

Community Expert

Hi @alpshiker , I don’t think you have mentioned your OS version yet. CS6 will not run on Catalina 10.15 so I assume it is 10.14 or earlier. On1’s recommended Mac OS is Catalina, so seems like a first step would be to uninstall On1 and see if that fixes the problem. It would also be worth trashing InDesign’s preferences as well as the Caches folder and see if that helps

Also, CS6 on 10.11 thru 10.14 you might look at the Java version—CS6 is happier if you fall back to Java6, which you can download from Apple here:

https://support.apple.com/kb/dl1572?locale=en_US

Derek Cross

Community Expert

Rob – The issue of the compatibility of the InDesign version and the OS was mentioned at the beginning of this thread.

rob day

Community Expert

I know, but I’m not seeing where @alpshiker mentioned the exact OS version. CS6 might not be officially supported on 10.11 thru 10.14, but if @alpshiker is running one of those, the Java 6 downgrade helps. I never had any problems with CS6 running on Mojave after the Java downgade.

BobLevine

Community Expert

You should be aware that CS6 is unsupported under anything later than 10.10. I'll leave the others to try to help but you should prepare yourself for the fact that you've reached the end of the road especially once you upgrade the operating system.

A

alpshikerAuthor

Known Participant

I'm aware that I took from you all a precious time for things that should not even be mentioned as far as relevance is concerned. I was hoping that perhaps, there was a known issue that would meet my question quite simply. Since that's not the case, anything is guesses and I will not bother you any longer with it. Thanks All for your support.

Kind regards, Paul

E

Eugene Tyson

Community Expert

And maybe also lauch On1 software for the first time.
By @alpshiker

Are you sure it's not an issue with On1?

Never heard of this software but I've looked up issues with it and memory is one of those issues. There are instructions for resetting that apps preferences, but you would need to rule this out.

Can you uninstall On1 and remove the preferences files to see if the problem persists?

Or another option is to start a new User Profile (temporary measure) and see if the problem with InDesign is still happening even on a new user account.

It would help rule out a few things.

A

alpshikerAuthor

Known Participant

Well, I suspected that too, in fact number 1. If it messed with memory or cache management, I doubt that trashing the app will suffice. Maybe reverting to a backup will, temporarily.

A

alpshikerAuthor

Known Participant

I had prepared a whole long answer but the forum blocks it, so here is the short question:

Please, where is the tick box Application Frame located? In Preferences? (I have another langage version)

Thanks!

Derek Cross

Community Expert

The Application Frame is to be found under the InDesign Windows menu.

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alpshikerAuthor

Known Participant

Right, I had located it and I tried the manoeuvre suggested in this post, but it didn't work for me unfortunately.

(ticking Application Frame and unticking Application Bar).

Derek Cross

Community Expert

You haven't mentioned your operating system version, OS Catalina (10.15) and later, won't be compatible with InDesign CS6.

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Eugene Tyson

Community Expert

Out of Memory issues rarely have to do with RAM.

How much free disk space do you have on the hard drive where you installed apps?

Do you have a lot of browser extensions?

It could be a memory leak. (not as bad as it sounds)

There's a few tips here

https://www.macube.com/how-to/system-runs-out-of-application-memory-fix.html

A

alpshikerAuthor

Known Participant

Eugene, there is a 1 TB SSD of which less than half is used. The out of memory occurs even after a restart with only ID running. The same document can be edited flawlessly on my older MBP with only 16 GB of Ram versus 64 for the Mini. I run on Mojave.

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Eugene Tyson

Community Expert

What about all the other things i mentioned - and also the link I provided.

It's hard to steer you in the correct direction when it's unclear what you have tried and what hasn't worked.

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