Participant

Question

InDesign on Sonoma

Forum|Forum|2 years ago
June 7, 2023
22 replies
31850 views

Has anyone tried Indesign on MacOS Sonoma?

{Renamed By MOD}

This topic has been closed for replies.

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Negin27279202gov7

Participant

"Adobe Indesign is missing required system fonts or CMap files." error occurs on Sonoma! I have tried reinstalling and removing old Indesign application files, but nothing happens. Please advise as I have an InDesign class to teach from my computer this week!

leo.r

Community Expert

"Adobe Indesign is missing required system fonts or CMap files." error occurs on Sonoma! I have tried reinstalling and removing old Indesign application files, but nothing happens. Please advise as I have an InDesign class to teach from my computer this week!

By @Negin27279202gov7

Just to confirm: are you on the latest Sonoma, macOS 14.5.x?

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Negin27279202gov7

Participant

Yes, it's Sonoma 14.5

Steve Werner

Community Expert

Today, Monday, January 22 at 10 am Pacific, Apple released the update to macOS Sonoma 14.3.

According to beta testers, this release should solve the display problems in earlier Sonoma versions. The problems did not occur for everyone. I ran Sonoma 14.2 with no problems so I can't verify that this solves the display problems.

If you are running Sonoma, download the update and see whether your problems have been fixed.

Steve Werner

Community Expert

Users who had tested the Sonoma 14.3 release today confirm that this release solves the bug:

Indesign Flashing Screen When Moving Objects

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Welma32653138qbai

Participant

Yes -- and it's a nightmare. I have a constant strobe effect (I think that's what it's called). Whenever I click or try and highlight text on Indesign 2024, the screen flashes -- sometimes it whites out completely. I also tried last year's version of Indesign - same thing happens. I am at my wits end ...

BobLevine

Community Expert

Turn off the rulers and report it to Apple. It's their bug.

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RockyLover24

Participant

Hi! I just got a new Silicon M3 iMac 24 GB RAM, 1 TB HD last week after old one died a month ago. So stuck running macOS Sonoma 14.2.1. I knew there would be issues running InDesign, but is it "safe" to at least try installing ID CS 19.01? Or should I wait for a truly compatible version of ID? What does changing GPU settings do? I almost always want rulers on. I saw a few posts about problems after installing preventing uninstalling and the like. I don't have any urgent ID projects at the moment, but can't hold off much longer than week or two.

Thanks in advance!

John Beeckaert

Inspiring

A quick update from my side. We installed our new Mac Studio machines (around 8 workstations so far) at our office. The configs are: M2 Ultra, 128 memory and 1 TB SSD. The machines are Sonoma preinstalled and we switched to Adobe CC 2024.

So far, so good … for Indesign CC 2024 (latest version available) we use the EasyCatalog plugin for advanced datamerge purposes. No major problems after 1 week production work so far. There are some "screen glitches" on older screens, but we use the "work around".

This is not Adobe related, but we noticed with Sonoma some connection problems with the afp:// protocol. I am now working on the smb:// protocol to see if things improve. afp:// is outdated technology, but still faster then smb:// I was informed.

mojoprime

Known Participant

Has anyone tried the 19.1 update that was released today? I'm a little scared of trying it.

mojoprime

Known Participant

I see on another thread that the Indesign 19.1 update rollout has been paused. Heopfully it'll address some of the issues with the spinning beachballs when trying to save, open or close documents on Sonoma.

Bertd

Inspiring

Still no updates from Adobe probably we have to wait for MacOS 14.2 or 15?
And still we paying a 'nice' amount each month...

Steve Werner

Community Expert

Frankly, I'd blame it on Apple. Look for a MacOS 14.2.1 or 14.3 for a fix. Adobe can't solve it by itself.

100pk

Inspiring

I think THE problem here is: noone is reporting this error besides us, the users. Apple and/or Adobe should communicate about what is going on here. What error is happening and for what reason and when or if this is going to be fixed.

John Beeckaert

Inspiring

Indeed … report to Apple … to a "customer service agent" … what can that person actually do I wonder? Apple and Adobe are big boys, so I assume they have direct connections with each other that go further then endusers like us will ever have? Wether or not Apple or Adobe are working on it, it takes a bit long imho. This is the first time ever in over 20 years I noticed such issues. Most issues I have endured are fixed for as far as I noticed, however I've not fieldtested in a production envirornment, and to be frankly honest I'm very pessimistic about it.

OK … you shouldn't upgrade to Sonoma … if you can. BUT … like I have mentioned before, machines are already delivered with Sonoma preinstalled. Like at our office we ordered 15 (!) Mac Studio's … to be operational mid january here … I advised to keep our current systems in spare just in case … those have Monterey on it.

days_of_speed

Inspiring

What we can feel confident of is that Apple released beta versions and Adobe waited for users to report issues that are universal and maybe could have seen when Sonama was in beta.

Adobe fanbois can police here as much as they want but Adobe saying day dot "yep - we know - we on this and have been for 3 months" versus their own pages saying "make sure you have the latest OS" as their step one resolution appears to suggest we are paying to beta test it ourselves.

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Håvard Graudo

Inspiring

Adobe actually advises that you update to the latest OS before updating InDesign. (Top left of page. Last updated today):
https://helpx.adobe.com/indesign/system-requirements.html

"Before you check the system requirements, ensure that your operating system (Windows or macOS) is up to date."

Seem contradicionary to other advices.

BobLevine

Community Expert

Very poorly worded to be sure.

100pk

Inspiring

I have just ran the 19.1 update; has anyone seen that update and does it change anything regarding to Sonoma??

BobLevine

Community Expert

No. The fixes for Sonoma have to come from Apple.

100pk

Inspiring

Bugger, it remains a pity that information about this problem is not very accessible…

PDM_julie

Participant

My InDesign 2024 kept crashing on my new MacBook Pro M3 chip - so I tried to uninstall, and reinstall. Now it won't even download/install. Same with Photoshop, Illustrator, and Acrobat Pro.

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isaiahs

Participant

Try the solution for your issue mentioned here. https://community.adobe.com/t5/download-install-discussions/mac-pro-m3-chip-os-14-can-t-download-cc-desktop-apps-error-1-keeps-showing-no-matter-what-i-do/m-p/14227833#M576220

You might also need to place a call to Adobe support and ask them to help.

100pk

Inspiring

See post below

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inkfreq

Participant

The problem is, this is not always caused by an upgrade.

Mac is often used in the enterprise where creative arts are important, like magazine layout. If a computer goes down today, and needs to be replaced, you go to the Apple store and buy a new one... and it's going to come with Sonoma.

Adobe market's it's products as enterprise scale, but is usually well behind the curve when it comes to next-OS support.

Apple makes it's dev releases available well ahead of time, and knowing that Mac is a large portion of their install base, it seems Adobe waits until the public release to even begin looking at next-OS support.

If Quark didn't suck to badly, I'd strongly consider a platform change in our environment.

BobLevine

Community Expert

Apple does not now, nor has it ever cared about backward compatibility. While this may eventually be proven to be an Adobe bug, it may just as easily be a MacOS bug.

Time will tell but we've already seen bugs that appeared to be in InDesign that were fixed with MacOS releases and you don't have to go back that far. Apple fixed a severe bug that caused all kinds of issues in Ventura with the 13.5 release so I would advise you, and anyone else reading this, to stop finger-pointing.

I don't believe Apple or Adobe has any incentive to do anything but get this fixed ASAP.

sevenK

Inspiring

@BobLevine not sure if you have been around for that long … the Classic environment during the transition from MacOS 9 to X onto a absolutely new UNIX based operating system, then Rosetta during the transition from PowerPC to Intel a new Chipset and now Rosetta2 for the transition from Intel to Apple Silicon guaranteed their users the ability to run their „old" applications on new Operating Systems and even new processor generations … I think more backwards compatible it doesn’t get.

And I find it interesting that Adobe already made some of their programs compatible without Apple fixing anything yet. And according to Adobe besides InDesign the rest of the CreativeCloud applications are compatible to Sonoma already.

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