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Participating Frequently
December 7, 2022
Question

InDesign quitte quand on tire les panneaux pour les agrandir

  • December 7, 2022
  • 5 replies
  • 1391 views

Bonjour

Je suis en Mac avec deux versions de InDesign 13.0 et 17.3. Quand je tire les fenêtres styles de paragraphe ou de caractère ou panneau de glyphes pour les agrandir, InDesign quitte tout de suite, toutes les deux versions posent le même problème même avec document vierge, après réinitialisation des préférences, le problème ne change rien.

Qui pourrait m'aider et qui sait pourquoi ?

Merci beaucoup. 

    This topic has been closed for replies.

    5 replies

    Anubhav M
    Community Manager
    Community Manager
    December 7, 2022

    Hello @F�lix xxx,

     

    Sorry to hear about this experience. I hope the suggestions shared by Bill, Mike, and Jmlevy helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/indesign/kb/crash-on-launch.html) and check if it helps.

     

    Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

    Mike Witherell
    Community Expert
    Community Expert
    December 7, 2022
    Bill Silbert
    Community Expert
    Community Expert
    December 7, 2022

    If your problem is with the panels themselves then it might be a good idea to trash your InDesign cache files (which is not the same as resetting preferences). This process can fix many problems that are interface related.

    To do so on a Mac:

    The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change.

    Participating Frequently
    December 8, 2022
    Thank you very much for your help, but unfortunately I tried everything,
    it's still the same. Maybe I need to change the computer.
    jmlevy
    Community Expert
    Community Expert
    December 8, 2022
    jmlevy
    Community Expert
    Community Expert
    December 7, 2022

    après réinitialisation des préférences, le problème ne change rien.

    De quelle façon as-tu réinitialisé les préférences ? Comme ceci ? Il faut relancer l'application tout en appuyant simultanément sur  Maj, Ctrl, Alt et Cmd jusqu'à l'apparition du message demandant confirmation.

    Ged_Traynor
    Community Expert
    Community Expert
    December 7, 2022

    Moved to the InDesign forum from Using the Community