Missing Fonts

>The "Hot Fix" is only compatible with Office 2007.

I may be wrong, but I don't see why this would be so; the hot fix just corrects the wrong entries in the Arial Narrow fonts. I'm not sure if it just installs new versions of the fonts or corrects fonts in situ, but I don't think you have to have Office 2007 installed - just the fonts.

I have been informed by Adobe support about this.

The support person pretty much told me to stay on SP2 if possible. I refuse to do this though.

I've personally only really run into this font issue. Whether it's caused by SP3 i'm not 100% sure yet. I'll need to check a machine with SP2 to see if it has the different font version.

Plus i've run into a few issues, but i'm pretty sure these problems are prior to SP3

Just thought I would let you know what they told me.

>Remember that Adobe CS3 doesn't support running on Windows XP SP3
- it works but Adobe said users have had huge amounts of issues with the compatibility and bugs. I guess Adobe are working on this.

Where are you getting this information? I haven't seen any announcement regarding incompatibility, nor are we seeing "huge amounts" of problems that are attributed to SP3. There are some reported issues, frequently printing-related, that may be caused by SP3, and a confirmed issue regarding an inability to open Pagemaker files after installing SP3, but not even dozens of posts, let alone huge amounts, and many of them can't be confirmed as update related.

I personally am not upgrading to SP3, partly because I don't want to make trouble for CS3 or earlier versions, but mostly because, as far as I can tell, it doesn't include anything I find useful other than the security updates which I've been downloading and installing right along.

Peter

Some of us can't apply the "hot fix" provided by Microsoft because it's not applicable to us.

The "Hot Fix" is only compatible with Office 2007. Apparently if you have Office 2007 then you will have this issue.

I was having this issue and I don't even have Office 2007.
- I'm running Office 2003.

Microsoft don't have a fix available for users running into this problem with Office 2003.

The only thing I can think of is that the fonts got updated to v2.37 with Windows XP SP3 for the 32-bit operating systems.

And with the machines running Windows XP 64-bit SP2, it must have shipped with v2.37

For anyone who doesn't have Office 2007 and can't apply the fix, because it doesn't do anything I have the older font versions (v2.35) here which I can e-mail you to fix this issue.

Remember that Adobe CS3 doesn't support running on Windows XP SP3
- it works but Adobe said users have had huge amounts of issues with the compatibility and bugs. I guess Adobe are working on this.

Adobe CS3 also doesn't support running on Windows XP 64-bit

>Can anyone tell me why the same font set behaves differently in InDesign CS2 than in InDesign CS3 ...?

Are you using them both at the same time (ie, you open IDCS2, Arial Narrow appears correctly, then you open IDCS3 and it doesn't)? Or are you saying it used to work fine in CS2 but now you have only CS3 on your PC and it doesn't work there?

If the former, I'd check the separate font folder for CS2 and see if you have an older version of Arial in there. If the latter, try the MS hot fix.

>I were to do so [run the fix] and the problem was actually what all common sense would indicate, the result in a change that Adobe made between the issue of Indesign CS2 & CS3, and the "fix" made it so these fonts were not available in CS2 ...

First off, to everyone else here (and to Microsoft), common sense indicates the problem is a Microsoft issue. Secondly, why would installing a corrected version of Arial Narrow make Arial Narrow unavailable in CS2? I can't see how that could possibly follow, but if you're so worried, just keep a copy of your existing Arial Narrow fonts before you run the fix. I really don't know why you won't apply the patch. It's like you don't want the problem fixed so that you can continue to blame Adobe for it.

This is all very interesting but, can anyone tell me why the same font set behaves differently in InDesign CS2 than in InDesign CS3 using the same computer and the same, supposedly in need of "fixing" font set? This is what is confusing to me. And as far as just switching to another font, I am talking about documents that go back several years many updated yearly, many with large areas of small (arial narrow) text. A subsitiuted font would be nothing less than a nightmare when you think of all the width & spacing adjustments which were made to fit text to space.

I am one of those reporting that the Arial narrow problem is not present in InDesign CS2 where the Arial Narrow family is a stand alone with ital, bold, & bold ital as font variants. In InDesign CS3 the Arial Narrow family is gone and instead Airal Narrow appears under Arial as a variant but the ital, bold, & bold ital are not available for Arial Narrow.

Here is the reason for my reluctance to "fix" a supposed Microsoft problem. If I were to do so and the problem was actually what all common sense would indicate, the result in a change that Adobe made between the issue of Indesign CS2 & CS3, and the "fix" made it so these fonts were not available in CS2 I would have a world of work ahead of me when performing what would otherwise be minor updates to older files.

Ok so I have fixed this problem.

The Arial Narrow fonts were version 2.37

I grabbed the fonts from one of our servers and this version was 2.35

So i deleted the v2.37 fonts

Then deleted the AdobeFnt##.lst files

Installed the old v2.35 fonts from the server

Also copied the fonts to
C:\Program Files\Adobe\Adobe InDesign CS3\Fonts
C:\Program Files\Common Files\Adobe\Fonts

Restarted Adobe InDesign and this fixed the issue.

The above solution fixed the Windows XP 64-bit problems with CS3

I don't know how I got version 2.37 fonts when I don't have Office 2007.

The only thing I can think of is Windows XP SP3 or some Windows Update?

Dov

The only thing that isn't clear to me is that a couple of people have reported Arial Narrow appearing correctly in CS2 but not CS3. Is this something you have been able to duplicate? If so, why does this occur? Is CS3 more picky about fonts than CS2?

To tie up some loose ends, the basic problem was that Microsoft released some versions of Arial Narrow with defective information in the names fields internal to the font. These names are of signficance to the Adobe applications (or any application that cares about proper typography). These malformed fonts came with Office 2007 and possibly various other updates to Windows and other versions of Office

Adobe couldn't "fix" the problem becuase the fonts came from Microsoft.

The Microsoft hot fix simply replaces the defective versions of Arial Narrow with corrected versions. However, after running the Microsoft hot fix, you also need to manually delete all file names of the form Adobefnt##.lst where ## is a one or two digit number. After that, the Arial Narrow fonts register correctly.

- Dov