Participant

Question

Missing Fonts

Forum|Forum|18 years ago
June 16, 2007
128 replies
39975 views

There are fonts installed on my system, which are available in Word, CorelDraw, and other applications, but they do NOT show up, at all, in the fonts list of ANY CS2 application ... InDesign, Photoshop or Illustrator. This situation might be true of OTHER fonts, but the only ones I'm conscious of are the basic four variations of Arial Narrow, and Arial Black. (Arial Black Oblique is ALSO installed, and it IS available.)

These EXACT SAME fonts WERE available in Adobe applications, as long as I was using XP. Now that I've switched to Vista, they've ceased to function.

I've tried reinstalling these fonts and rebooting. What else can I do?

Thanks!

bilglas

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_Dominic_Hurley_

Participating Frequently

>I do not have Office o7 on my Computer, I am still on 03.

But what version of Arial Narrow do you have? It could have been updated with a Windows SP or with some other update.

>I do not believe it is a Microsoft issue ...

So why did Microsoft issue a fix for it then? Or are they covering for Adobe for some nefarious purpose?

>I have had enough "yeah, just run this simple patch" "solutions" cause issues in my computers over the years.

So, do a system restore if it doesn't work. But don't expect a lot of sympathy if you're not prepared to take the advice offered.

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_bilglas_Author

Participant

What you're forgetting, Noel, is that converting £19 into U.S. money comes to about $700 billion...... ;-)

Bill

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_bilglas_Author

Participant

I got the hotfix, I've follow Robert Levine's instructions, and YES, things are, now, as they should be! So thanks to Robert and Microsoft for that (although I still agree with Cathleen that the responsibility should've been Adobe's, but why point fingers?)

BUT: Why isn't there an OpenType font for Arial Black Italic? What's up with that? As it happens, in my case, it's a moot question, because I still have an old TrueType version of Arial Black Italic installed, and it IS available as an entirely separate font choice. (That is, I've got the NINE variations of OpenType Arial available from ARIAL, but I've also got the TrueType Arial Black Italic available from ARIAL BLACK.) Just wondering, though, why Black Italic isn't part of the latest Arial family? I couldn't find an answer online ... anybody know?

Bill

BobLevine

Community Expert

You'd need to ask Microsoft that. It's their font.

Bob

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_Cathleen_Abers-Kimball_

Participating Frequently

No still on XP (and glad of it)

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_Cathleen_Abers-Kimball_

Participating Frequently

I do not have Office o7 on my Computer, I am still on 03. I do not have a problem with any other programs in this area, I do not believe it is a Microsoft issue and I have had enough "yeah, just run this simple patch" "solutions" cause issues in my computers over the years. It is obviously an Adobe mess-up and it should be a fix that is applied to the Adobe product which is not working rather than the Microsoft product that is working (with full Arial narrow). Just the fact that I can use the fonts without issue in ID CS2 but not CS3 is enough to convince me the problem came from Adobe and the fix should be applied to the Adobe product.

BobLevine

Community Expert

Are you running Vista? If so, it's the same issue and it's still
Microsoft's to fix...which as already noted here has been done.

I've got a brief summary of the whole thing here:

http://indesignsecrets.com/hotfix-corrects-arial-narrow-problem-on-windows.php

Bob

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_Cathleen_Abers-Kimball_

Participating Frequently

My "Hot Fix", after trying numerous things posted here and my reluctance of changing too much on my system which (other than this problem) operating well, is to run 2 versions of InDesign. CS2 for all projects created with that or earlier and CS3 for new projects where Arial narrow is not a must. It is unfortunate that it is necessary to do this due to Adobe's refusal to fix their blunder with this software release. Each time they send me a survey I go over this problem and the stress it causes but have never received a reply. I shudder at what we might expect with the release of CS4.

BobLevine

Community Expert

Cathleen,

Microsoft issued a fix for this. Did you try it?

If not, why not?

Bob

Peter Spier

Community Expert

>Try running the hot fix. It works.

I believe he said he did that, but it didn't work.

BobLevine

Community Expert

Sorry, I missed that. I ran it on several machines and it worked. If it
didn't work then something else is wrong here. But instead of actual
details all we got was a rant.

Bob

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_Dominic_Hurley_

Participating Frequently

>Tried all the fixes suggested but NOTHING works.

So, you've installed older versions of Arial then?

Or you installed the hotfix and rebuilt the font cache?

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_duckmiester_

Participating Frequently

Ok, so I work for an Architectural firm and we are having this issue all over the place with CS3.

The version of our Arial Narrow fonts are 2.37, which is weird because we don't use Office 2007.
- I tried applying the hotfix even though we only have Office 2003, but it didn't work.

I don't see how this is a Microsoft Problem?

Works fine in Adobe CS2 but doesn't in Adobe CS3.
- yeah i know there is issues with Office 2007 with the font group, but we aren't running Office 2007!!!

Unfortunately I don't have a PC in which I can go back to which has a 1998 version of the font.
- If someone does, i would love them to e-mail me them or something.

I've even got some Windows XP 64-bit machines which are having the same issue.
- Tried all the fixes suggested but NOTHING works.

I called Adobe, and they just said that their systems aren't fully supported by 64-bit and don't support Windows XP SP3.

When is Adobe going to start fixing their god dam product?

I don't see why it works for some but not others?

Any suggestions?