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popcorn83
Inspiring
November 16, 2020
Answered

Multiple Users Can Now Open the Same Document in InDesign 2021

  • November 16, 2020
  • 3 replies
  • 14570 views

My company just upgraded to Adobe InDesign 2021 and we are finding that more than one user can now open a document on our file server. In previous versions of the program if a file was already open by another user and someone else tried to open it, there would be an error message and the file would not open on the server. This is not happening anymore and we are worried of the problems this could cause.

 

When a document is opened by a second person it will say "read only" but will give no dialog box that this is happening so when work is complete and the user goes to save, it will not let them.

 

I'm wondering if there is a way to change this so that someone cannot open a file that is already opened by another user.

    This topic has been closed for replies.
    Correct answer Srishti Bali

    Hi there, 

     

    We're so sorry to hear about this issue. You may track updates related to this issue by upvoting this UserVoice page (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/41715013-indesign-2021-16-0-idlk-file-do-not-lock).

    This issue is currently Under Review status, which means that although we don't have an exact ETA, our product team is working hard to test & finalize the changes as soon as we can. Please stay tuned for updates, and thanks in advance for your patience. 

     

    Regards,

    Srishti

    3 replies

    Srishti Bali
    Community Manager
    Srishti BaliCommunity ManagerCorrect answer
    Community Manager
    November 23, 2020

    Hi there, 

     

    We're so sorry to hear about this issue. You may track updates related to this issue by upvoting this UserVoice page (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/41715013-indesign-2021-16-0-idlk-file-do-not-lock).

    This issue is currently Under Review status, which means that although we don't have an exact ETA, our product team is working hard to test & finalize the changes as soon as we can. Please stay tuned for updates, and thanks in advance for your patience. 

     

    Regards,

    Srishti

      Rainer Klute
      Rainer Klute
      Participating Frequently
      January 25, 2023

      Sad to say the issue is not solved at all. It also happens within InDesign 18.1 working on Dropbox or Google Drive. 

       

        P
        popcorn83Author
        Inspiring
        January 25, 2023

        My colleagues noticed this too. We had to go back to working in version 17.4.

        P
        popcorn83Author
        Inspiring
        November 19, 2020

        UPDATE: Spoke with Adobe over the phone and they said they are aware of this issue and their developers are working on it. I have no idea what this means as they did not give us a time frame, but we are not holding on to hope that this will be resolved any time soon. We have downgraded to InDesign 2020 per Adobe's suggestion. Our department is running MacOS Mojave and we are a little concerned about updating to the latest OS since their are forums full of people who have a ton of problems with Adobe because of the updates.

          V
          Vegan Fanatic
          Known Participant
          November 19, 2020

          I keep all my operating system up to the current version. I am always assuming that bug fixes are in every update.

           

          A
          AaronGraphicDesigner
          New Participant
          November 19, 2020

          We are having the same issue at my agency, with multiple users being able to open the same INDD file on the server with no warning or prompts. We are an all Mac environment running the latest version of Catalina and Adobe Creative Cloud on all machines, if that helps. I'm hoping that Adobe sees and responds to this bug as quickly as they did the File Save location issue.

          V
          Vegan Fanatic
          Known Participant
          November 19, 2020

          Big Sur just was released, try using that and see if the file locking is working properly

           

            A
            AaronGraphicDesigner
            New Participant
            November 19, 2020

            I appreciate your suggestion, however we never update our operating systems immediately after a new release due to both the risk of bugs and in this particular case the risk of legacy software that isn't compatible with Big Sur yet. In addition, I've seen this same issue reported multiple times on the InDesign bug report website from users on both Mac and Windows environments, so MacOS shouldn't be the issue here. Still, thanks again for the suggestion! 

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