Option + Drag not working

Forum|Forum|5 years ago
March 23, 2020
4 replies
3049 views

Ysing InDesign 2020. Mac OS 10.14.6

Option + Drag feature does not work, so can't duplicate items.

Any ideas?

Correct answer paulsted

Solved it. I am running an application called "Webroot Secure"; if I select "Pause Secure Keyboard Entry" then it solved this.

Barb Binder

Community Expert

Hi @susanh94562257:

We have countless threads on this forum with users reporting that their modifier keys suddenly stop working in InDesign.

While Webroot is the most common culprit, it is by no means the only application that interfers with InDesign's modifer keys.

Take a look at your antivirus app, anti-malware app, etc. For most users—as for the one who posted this specific question—once you are aware of what is going on, you can likely figure out the application that is causing the issue. My recommendation is to reboot your computer again, and only open InDesign. Are the modifier keys working? If not, take a look at the apps that auto-load when you computer boots up. Turn them all off, and re-enable them one at a time.

Here are the first three reports I found by searching this forum, but there are many, many more.

Amazon Music: (https://community.adobe.com/t5/indesign/can-t-scale-proportionally-anymore-with-shift-command-in-indesign-on-macos/m-p/10783317);
Safari (likely an extension or plug-in): (https://community.adobe.com/t5/indesign/can-t-scale-objects-type-using-command-shift-key/m-p/9503313);
An unspecified browser plug-in: (https://community.adobe.com/t5/indesign/proportional-scaling-using-shift-or-shift-gt-option-mac-not-working-help/m-p/10153710) and

~Barb

~Barb at Rocky Mountain Training

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ackenda71

Participant

So, each of the responses and solutions in this thread seems to suggest that the protection software can't run now without having that effect. Is that correct? I shut down my security when using the affected CC apps?

Steve Werner

Community Expert

I think it depends on the particular software. I don't use such software, but I've been told some such software has settings which can stop interfering with modifier keys. Sorry but I can't give you specifics. You'd have to check with support for the company that distributes the software.

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aminadabv40499262

Participant

Thank you for letting us know how you solved it! This bug only affects Indd, Illustrator has no issues with me running Webroot Secure. Now I'm kind of worry that every update, something else will come up. Hope Adobe can fix this for future updates.

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aminadabv40499262

Participant

I forgot to mention that I am a mac user. Not sure if this happens for windows users.

Barb Binder

Community Expert

Thanks for letting us know how you solved it.

~Barb

~Barb at Rocky Mountain Training

m4au312

Participating Frequently

Adobe should f**king stop blaming other programs. Just f**king fix the bug! If illustrator has no problem at the same time when InDesign becomes absolutely useless (with broken option and shift key) then there is no excuse to blaming on other programs. It is clearly an Indesign problem. Stop keep tell your paid user to find walk around, relaunch and reboot every time the stupid bug appear. Fix you sh*t Adobe!!!

Steve Werner

Community Expert

Sorry @m4au312 but you're writing that in ignorance. There ARE applicaitions that interfere with InDesign keystrokes. It is NOT an InDesign bug. I've been solving problems like this on this forum for years and so has Barb. Her answer below about figuring out the program that causes the problem WORKS.