Selection tool isn't working - click on box and the 'No-can't do that!' symbol appears

Forum|Forum|1 year ago
February 10, 2025
4 replies
1411 views

Hey all. First time here.

So, the selection tool isn't working. I use it to click on an element, and it gives me the big 'NO' symbol (circle with the line through it), and I can't move the element. When I hover over the element, it shows a box with dots around it and the selection tool.

I've deleted the app, reinstalled; deleted and reinstalled an earlier version. Searched commentary and now it is day four and I've given up.

I've popped in a quick video ...

Any help would be really appreciated.

Thanks

Gab

IMG_2429-MOV.zip

Correct answer Eugene Tyson

I just uninstalled the latest Windows update and it's fixed the issue 🙂

Yeh - Windows 24H latest update is not playing well with a lot of applications, not just Adobe.

D

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Participant

Same here, can't move anything since installing new Windows update!

Do I seriously have to roll back my Windows update to fix this!? Crazy times......
Also such a waste of time.... Surley there is a wonderful nerd in the world somewhere that can help me move my InDesign objects without undoing the Windows update 😩

E

Eugene Tyson

Community Expert

The issue is with the Windows update - it's affected a lot of people around the world on all types of software.

A

Angie M. Bechaz

Participating Frequently

Hi Gab, the same thing has just started happening to me. So glad I finally found a post related to it! Did you manage to fix?

E

Eugene Tyson

Community Expert

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html