Some pdf web links not working in email.

Question

Hi, I have created a simple email signature in InDesign and exported it to PDF.

One of the three links does not work when placed into an email.

Within the InDesign document, there is a red dot error in the Hyperlinks panel.

https://linkedin.com/in/NancyReller/

But when exported to PDF, the link works fine.

However, the link no longer works when the pdf is placed in an email as a signature.

Any ideas as to what I’m doing wrong?

Thank you!

Paula

James Gifford—NitroPress · Answer

Bob has nailed it; PDF rarely holds any interactive or active content when pasted as a graphic.

For email in particular, it is difficult to get links to work consistently unless they are very simple HMTL code. Getting trickier means they may only work (as a common example) between Outlook users, and not in any other email client or even some web-based email portals.

It's easy to mistake the many somewhat oddball things Outlook supports, especially via Exchange users, that are not well-supported for any other email recipients.

Keep your links lightly formatted text/HTML in email if you want them to work for the majority of recipients.

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