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EmilieSchwelmer
Participant
June 29, 2026
Question

AI edits storage fails to read, write, or update

  • June 29, 2026
  • 4 replies
  • 46 views

I recently updated my version of Lightroom and moved to the 15.4.1. since then I have a problem of AI storage. all the modifications I do (remove with AI, denoise...) do not work or are lost when I work on another photos. I tried to follow all the steps mentioned by adobe.com, but nothing works. what should I do. 

the message error I get is “AI Edits Storage Issue - Lightroom has encountered an issue updating AI edits. Future AI edits may not be saved and could be lost. Please contact Adobe Customer Support for troubleshooting”.

Unfortunately I can not contact anyone, apart from posting a message here.

What should I do? I am a professional photographer and need LRC to work. thanks a lot for your help

 

Emilie

    4 replies

    Participating Frequently
    June 30, 2026

    Hey, I just found this when searching the internet and it worked for me!  FINALLY!!!  Hope it helps you too😀

    The Fast Fix: Purge the Corrupted Cache

    You can force Lightroom to build a fresh, uncorrupted data container. [1]

    1. Completely close Lightroom Classic.
    2. Navigate to the folder on your hard drive where your Lightroom Catalog is stored. (If you aren't sure where it is, check the default Pictures / Lightroom folder or look up the location via the Adobe Help Guide on Catalog Paths).
    3. Look for a file or folder named [YourCatalogName].lrcat-data.
    4. Move this file out of the folder and onto your desktop (as a temporary safety backup).
    5. Relaunch Lightroom Classic. [1235]

    Lightroom will automatically generate a clean, brand-new .lrcat-data file. The annoying popup window should disappear, and you can test a normal backup upon closing the program. [1234]

    JohanElzenga
    Community Expert
    Community Expert
    June 30, 2026

    Yes, this does fix it but there is a caveat. When Lightroom rebuilds the AI data, some of these data, such as Generative Remove, will be different than they were. So if you send such a photo to a client, then check it thoroughly before you send it!

    -- Johan W. Elzenga
    Participating Frequently
    June 30, 2026

    Thanks I will make sure and do that for sure! Love that there is a forum like this where we can all help each other out😊

    Participating Frequently
    June 29, 2026

    I am having this exact same issue.  I have tried everything on my end including create a new catalog and transfer to it.  Still no luck on fixing the issue and I’m now also not able to back up my catalog no matter what drive I try to back it up on since the latest update

    JohanElzenga
    Community Expert
    Community Expert
    June 29, 2026

    Lightroom Classic stores AI masks and other AI data in 'Catalogname.lrcat-data'. Sometimes this file (Mac)/folder (Windows) gets corrupted, or the permissions are getting set wrongly, so Lightroom Classic cannot write to it. That explains what you are seeing. Take the following steps:

    1: Review this document: https://helpx.adobe.com/lightroom-classic/kb/ai-edits-storage-error.html to make sure you are not affected by the items listed there. 
    2: Contact Adobe Support as they have an lrcat-data recovery tool that can fix your corrupt file. Contact Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.

    -- Johan W. Elzenga
    dj_paige
    Legend
    June 29, 2026

    Contact Adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen  In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot. Be patient, it can take quite a while to reach a human. If you are not able to get to the chat window, then disable your ad-blockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    EmilieSchwelmer
    Participant
    June 29, 2026

    thank you so much, I followed your advice and could get the help I needed. Thank you it made a real difference!