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Participant
April 14, 2025
Answered

can’t get the AI noise reduction option to show up on

  • April 14, 2025
  • 1 reply
  • 878 views

Hey, I’ve been using the AI noise reduction feature for weeks without any problems, but starting today it’s no longer available. I only get a message saying: “Noise Reduction is currently not supported for this format.”


I haven’t changed my computer or camera, and there’s no option to update to a newer version of Lightroom either.


I’m using a MacBook Pro with Lightroom Classic version 14.2, and I’ve made sure the photos are in RAW format (.CR2 — I shoot with a Canon).

 

 

Correct answer johnrellis

It’s the same as what’s shown in the image I posted in the question.

_________

Lightroom Classic Version: 14.2 [ 202502071718-3869eef7 ]
License: Creative Cloud
Language Setting: es-SV
Operating System: Mac OS 15
Version: 15.3.2 [24D81]
Application Architecture: x64
Number of Logical Processors: 16
Processor Speed: 2.3GHz
SqLite Version: 3.36.0
Power Source: Plugged in, 87%, Charging
Built-in Memory: 16,384.0 MB
Dedicated GPU Memory Used by Lightroom: 0.0MB / 0.0MB (0%)
Actual Memory Available to Lightroom: 16,384.0 MB
Actual Memory Used by Lightroom: 1,508.7 MB (9.2%)
Virtual Memory Used by Lightroom: 38,641.5 MB
Cache Memory Size: 265.6MB
Camera Raw Internal Version: 17.2 [ 2155 ]
Maximum Threads Used by Camera Raw: 5
Camera Raw SIMD Optimization: SSE2,AVX,AVX2
Camera Raw Virtual Memory: 1379MB / 8191MB (16%)
Camera Raw Actual Memory: 1639MB / 16384MB (10%)

Cache1:
Final1- RAM:1,111.0MB, VRAM:0.0MB, _MG_6289.CR2
Final2- RAM:189.0MB, VRAM:0.0MB, _MG_6654.CR2
NT- RAM:1,300.0MB, VRAM:0.0MB, Combined:1,300.0MB

Cache2:
m:265.6MB, n:658.6MB

U-main: 134.0MB

Standard Preview Size: 3584 pixels
Displays: 1) 3584x2240

Graphics Processor Info:
Initial Status: GPU not supported
User Preference: Auto
Enable HDR in Library: OFF

Application Folder: /Applications/Adobe Lightroom Classic
Catalog Path: /Users/andresbeltran/Pictures/Lightroom/Lightroom Catalog.lrcat
Settings Folder: /Users/andresbeltran/Library/Application Support/Adobe/Lightroom

Installed Plugins:

Adobe Stock

Flickr

Aperture/iPhoto Importer Plugin

config.lua Indicators:


"Graphics Processor Info:
Initial Status: GPU not supported"

 

LR isn't recognizing the GPU of your Mac. Try deleting the file "Camera Raw GPU Config.txt" as detailed here:
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-3


That will cause LR to reevaluate the capabilities of your GPU.

 

1 reply

JohanElzenga
Community Expert
Community Expert
April 14, 2025
-- Johan W. Elzenga
johnrellis
Legend
April 15, 2025

If resetting preferences doesn't help, upload the raw to Wetransfer, Dropbox, Google Drive or similar free service and post the sharing link here. We can see if the issue is specific to the raw or to your computer.

Participant
April 15, 2025

I shared the file with a friend and he was able to use the feature without any problem. I also reset the program preferences but that didn’t change anything. I checked again for any available updates, but nothing shows up.


I’ve read in other posts about deleting some records or logs, but I’m not sure how to find them.