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Spiketrain
Inspiring
June 8, 2023
Question

Can't Import Photos - at all!

  • June 8, 2023
  • 30 replies
  • 27636 views

Hi,

My Lightroom Classic has been behaving reasonably well until today. 

Now I can't import photos - at all.

When I select File/Import Photos and Video it just does nothing at all. No splash screen, no dialogue box... nothing. Here's what I've tried before I came to you guys:

1. I restarted the computer

2. I created a new Catalog with no photos from scratch... I did at least get this error when I did this:

 

So at least there was that.

I then went into the library folder and checked all permissions for all operators on this machine... IE me! - and I checked they were all set to read/write.

I restarted again and - just nothing.

I can't drag images into the thumbnail grid view from Finder.... and I can't.... well do anything else!

Everything else currently seems to work ok.

 

No new photos in my catalog... or any catalog for me!

 

30 replies

TheDigitalDog
Inspiring
June 8, 2023

Try resetting your Lightroom preferences:

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

 

Quit Lightroom Classic.

macOS: Press and hold the Shift + Option keys.

Windows: Press and hold the Shift + Alt keys.

While holding down the keys, launch Lightroom Classic. 

When asked, select "Yes".  

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Spiketrain
Inspiring
June 8, 2023

Thank you so much for replying. I have done this and it achieved nothing.

I can not import a single photo anywhere - the option is completely greyed out.

 

johnrellis
Legend
June 9, 2023

Ensure LR is granted Full Disk Access (not Files And Folders) permission, as detailed here:
https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access-to-lightroom-classic-on-macos/m-p/12913413

 

Without Full Disk Access, LR can do all sorts of screwy things. Let us know whether that fixes the problem.