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Question

High memory usage

Forum|Forum|1 year ago
September 9, 2024
6 replies
3429 views

For months now, Lightroom CC has become the most bug filled useless piece of software I've ever had to use.

It hogs memory like you wouldn't believe - has to be restarted regularly (every 2-3 pictures worth of editing) because it become unusably slow.

Exports fail regularly with 'Unknown error'

Denoise fails regularly with 'Unknown error'

Denoise crashes my Nvidia display drivers on occasion - that really messes up my machine.

I'm an IT expert so I know my machine is well spec'd and configured to run Windows 11 efficiently. I have no problems with any other software breaking things and I do a fair bit of image and video processing.

Why is Adobe allowed to get away with charging subscriptions for this PATHETIC poorly written and obviously untested rubbish?! I am so frustrated and angry as it takes hours to do the most simple things now. It's absolutely APPALLING.

Lightroom Classic version: 13.5.1 [ 202408271704-d15d09cd ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Business Edition

Version: 11.0.22631

Application architecture: x64

System architecture: x64

Logical processor count: 20

Processor speed: 3.6GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Power Source: Plugged In

Built-in memory: 32682.0 MB

Dedicated GPU memory used by Lightroom: 3673.3MB / 12012.0MB (30%)

Real memory available to Lightroom: 32682.0 MB

Real memory used by Lightroom: 2623.8 MB (8.0%)

Virtual memory used by Lightroom: 7096.7 MB

GDI objects count: 838

USER objects count: 3059

Process handles count: 2527

Memory cache size: 213.7MB

Internal Camera Raw version: 16.5 [ 1954 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 1261MB / 16341MB (7%)

Camera Raw real memory: 1497MB / 32682MB (4%)

Cache1:

Preview1- RAM:22.0MB, VRAM:0.0MB, _34A1094.CR2

Final2- RAM:248.0MB, VRAM:0.0MB, _34A1097.CR2

Preview3- RAM:22.0MB, VRAM:0.0MB, _34A1095.CR2

Preview4- RAM:22.0MB, VRAM:0.0MB, _34A1096.CR2

Preview5- RAM:22.0MB, VRAM:0.0MB, _34A1103.CR2

Final6- RAM:248.0MB, VRAM:0.0MB, _34A1099.CR2

Preview7- RAM:22.0MB, VRAM:0.0MB, _34A1100.CR2

Preview8- RAM:22.0MB, VRAM:0.0MB, _34A1093.CR2

Preview9- RAM:22.0MB, VRAM:0.0MB, _34A1102.CR2

Final10- RAM:452.0MB, VRAM:2172.0MB, _34A1098.CR2

Preview11- RAM:22.0MB, VRAM:0.0MB, _34A1101.CR2

NT- RAM:1124.0MB, VRAM:2172.0MB, Combined:3296.0MB

Cache2:

m:213.7MB, n:921.4MB

U-main: 81.0MB

System DPI setting: 144 DPI (high DPI mode)

Desktop composition enabled: Yes

Standard Preview Size: 1440 pixels

Displays: 1) 3840x2160

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

DirectX: NVIDIA GeForce RTX 4070 (32.0.15.6081)

Init State: GPU for Export supported by default

User Preference: Auto

Enable HDR in Library: OFF

Application folder: D:\Program Files\Adobe Lightroom Classic

Library Path: H:\Lightroom Cache\Cache\Woodcote-v13-3.lrcat

Settings Folder: C:\Users\Andrew\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) AdobeStock

2) Flickr

3) Nikon Tether Plugin

Config.lua flags:

Adapter #1: Vendor : 10de

Device : 2709

Subsystem : 40ee1458

Revision : a1

Video Memory : 12012

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: Uninitialized

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: NVIDIA GeForce RTX 4070/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 560.81

Windows

This topic has been closed for replies.

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defaultg2wls6l1ad25Author

Known Participant

Hi. I don't need a cabin heater thanks. Not sure why you're trying to advertise here. Bit pointless really. As for your advice on getting the system information - you're a bit late to the party.... Try looking at my original post. I've also got a case open with Adobe (see above) their only suggestion is to clean install all Adobe products. If their software is that bad and they have no solution other than that then they really are idiots! I want a technician to look at my installation of Adobe software and tell me what's wrong.

GoldingD

Legend

Meant to include the following earlier, but I stumbled looking for the link(s). Other postings with 4070 issues.

The 4070 appears to be coming up in several postings, (unsolved) as a minimum, these:

Looks like a bug to me, either at Adobe, or at NVIDIA.

D

defaultg2wls6l1ad25Author

Known Participant

Thank you I'll have a browse through these issues....

P

peterili

Participant

Hello Andrew, have you found any solution to the problem? I have been having this same problem for months and it drives me crazy. I created new catalogue and everything went smoothly, no problems. Came back to the main catalogue an again the high RAM issue continued, checking task manager my RAM usage goes close to 30GB before the system freezes.

I read on some other forums that it could be something with the masking features, after substracting from some mask on an image in certain cases the memory usage starts to go up.

Whenever I start LR I can work for about 5 minutes and than the memory usage spikes.

Thinking about throwing the computer out of the window 😄

I spent dozens of hours trying to solve this issue - I am thinking about saying goodbay to Lightroom and moving to some other software.

Kindly let me know if you found any solution.

Many thanx, Peter

GoldingD

Legend

Denoise crashes my Nvidia display drivers on occasion - that really messes up my machine.

DirectX: NVIDIA GeForce RTX 4070 (32.0.15.6081)

Something in the back of my head is telling me that something is not correct with the GPU. Now that is a very nice and capable GPU, and the driver is up to date. But why when it is apparently pushed a bit for the DeNoise AI, does it fail?.

If you go and open up your computer to inspect that RAM , take a look at the GPU, is it falling out of the slot, is the auxiliary power cable loose (an assumption on what 4070 you have). And new? So probably no dust bunnies.

You may want to search in the community on 4070, and see other members posts.

D

defaultg2wls6l1ad25Author

Known Participant

Denoise crashes my Nvidia display drivers on occasion - that really messes up my machine.

DirectX: NVIDIA GeForce RTX 4070 (32.0.15.6081)

Something in the back of my head is telling me that something is not correct with the GPU. Now that is a very nice and capable GPU, and the driver is up to date. But why when it is apparently pushed a bit for the DeNoise AI, does it fail?.

If you go and open up your computer to inspect that RAM , take a look at the GPU, is it falling out of the slot, is the auxiliary power cable loose (an assumption on what 4070 you have). And new? So probably no dust bunnies.

You may want to search in the community on 4070, and see other members posts.

By @GoldingD

Thanks. It's a brand new Gigabyte NVIDIA card. Fully working. No seating or power issues. If there were I'm sure I'd see machine crashes and errors in the system logs. My machine doesn't crash it just loses display for a few seconds until the default Windows drivers kick in and my 4k monitors are on something like 640x480 resolution!!! If I restart the drivers things come back to normal but a machine re-start is the only real way to be sure the system is clean.

Michael J. Hoffman

Community Expert

Lightroom will take as much memory as it can when running. I saw this behavior and it was crashing my system regularly, but only when I fired off a bunch of memory hungry tasks.

For me, it turned out that one of my RAM sticks wasn't fully seated and it was triggering a memory error - but not until higher memory addresses started getting used (in my case, >24Gb). As long as the actually memory access didn't go up that high, the system was stable.

In my case, I was able to run a memory diagnostic and see a failure was up in memory, so I was sure it wasn't LR. I found the RAM stick not quite fully seated.

D

defaultg2wls6l1ad25Author

Known Participant

Lightroom will take as much memory as it can when running. I saw this behavior and it was crashing my system regularly, but only when I fired off a bunch of memory hungry tasks.

Thanks for your reply. I'm almost certain that won't be my issue, however I will run a memory diag to be sure. If there was a hardware issue like that I'm fairly sure I'd have seen system crashes, error messages in the system logs or with other high memory usage apps failing. My machine never crashes (even when LR causes the GPU drivers to fail), it just runs like a dog until I close LR.

Ian Lyons

Community Expert

Do you have cloud sync enabled? If yes, then it's likley the reason for your issues. Also, if yes, then try Pausing cloud sysnc to check whether doing so helps.

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defaultg2wls6l1ad25Author

Known Participant

Hi,

No. I don't use the cloud for anything. No Adobe cloud. No Onedrive (not even installed on the machine). The app and the catalog live on SSD.

I'm currently editing 1 (just one!!) picture and memory usage is 20.1GB of the 32GB available. Lightroom is massively unresponsive.

I've uninstalled and re-installed. I've cleared all preferences and manually re-added them. I even shelled out £500 on a new GPU which has speeded up denoise (on the odd occasion it actually works) but otherwise no different. It's a total joke, it really is.

I don't believe there is a solution to this - apart from Adobe fixing their horrendous software.

dj_paige

Legend

No. I don't use the cloud for anything. No Adobe cloud. No Onedrive (not even installed on the machine).

By @defaultg2wls6l1ad25

Still you should check to make sure that cloud sync has not been accidentally turned on, and that OneDrive has not been accidentally turned on, causing the problems you describe.

dj_paige

Legend

Please provide the information at Help->System Info, down to and including the GPU information (we don't need anything and don't want anything after that)

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defaultg2wls6l1ad25Author

Known Participant

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