Lightroom 5.5 crashes

Forum|Forum|11 years ago
June 18, 2014
33 replies
19008 views

I just installed the update to 5.5, and in the last hour it has crashed 4 times. I get the error below. never had a problem until I upgraded. Ironically, I updated it because I wanted the bug fixes, but all I got were bugs. Is there actually anything I can do to try to fix it? Running Win 8.1. And like I said, worked fine until I updated.

This topic has been closed for replies.

Show previous replies

V

Vienna_Sydney

Inspiring

I just had my first crash with LR 5.5 on Win 7/64. The crash happens during Synchronize Folder command, after it had found changes and synchronizing... Get the same error message as the first post. However, checking the Event Viewer, the following is recorded:

Faulting application name: lightroom.exe, version: 5.5.0.10, time stamp: 0x5391f1ae

Faulting module name: wpdmanager.mox, version: 0.0.0.0, time stamp: 0x48a324a9

Exception code: 0xc0000005

Fault offset: 0x000000000001f885

Faulting process id: 0xab0

Faulting application start time: 0x01cf907095a9a2d8

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.5\lightroom.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.5\moxplugins\wpdmanager.mox

Report Id: 0ff89b13-fc64-11e3-9d3c-1c6f65382535

My installation was through a direct download

Have tried several times, with the same result. Will play around, if a particular folder is causing the problem

D

Dr G Hayes

Participating Frequently

I am tearing my hair out!! Double trouble. I use bothy MAC and PC and am unable to load Lightroom 5.5 in either.

I had Teck Support on line yesterday for about 90 minutes, fiddled with permissions on my PC but with no success. Now they tell me to call Microsoft as it is a permissions issue.

BUT there were no problems with ANY version of Lightroom from the beta. I have over 20, 000 pictures stuck in Lightroom and no way to access them.

I will follow some of the advice her and re install 5.4 on the PC.

Teck support have not got around to my MAC yet but I am not sure that I even want them to. I will try some of the fixes listed here.

But this is just not good enough. Adobe need to take a long hard look at what they have done and release a fix that will work on both MAC and PC.

KeesJansen

Participant

Moved back to 5.4. No issues.

Only Adobe release versions that have same bugs on multiple platforms.....

D

dbilgerAuthor

Participant

I haven't tried any of the troubleshooting to try to get this to work since I am in the middle of several projects. But I did revert back to 5.4 and no issues ever since. So when I have the time to deal with it, maybe I'll give it another shot.

andy.d.bell

Known Participant

Same problem here.

Windows 7, no crashes until the 5.5 update.

If it helps, I just noticed the last time it crashed, I got a quick pop-up from bezel.exe which I understand is a program used by either my AMD graphics card or processor.

It's happening every hour or so and I have some tough deadlines to meet. Please fix this quickly!

Another new bug I've noticed is that in the library module, if I flag a photo as rejected then decide to keep it and undo the flag, instead of displaying the photo I just un-flagged (like it had in previous versions) there is no photo available and I have to scroll through my grid of 1,000 or so images to get back to where I was. What used to take a fraction of a second is now a major problem.