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johnchatt47
Participant
June 19, 2014
Answered

Lightroom 5.5 "Develop Module Disabled, please renew your membership"

  • June 19, 2014
  • 46 replies
  • 63760 views

Since updating throughout Creative Cloud" a couple of hours ago, I get "Develop Module Disabled, please renew your membership" with Lightroom 5.5 while all other programmes work fine. My membership is up to date and paid in advance! What do I do?

    This topic has been closed for replies.
    Correct answer Scott V

    Hello All,

    If you are having this issue still please try the following troubleshooting steps.

    Solution 1: Sign out of Lightroom 5.5 and then sign back in with your Adobe ID.

    Solution 2:

    Set permission to SLStore & SLCache Folder ::

    NOTE: Perform this procedure two times, once each for the SLCache and the SLStore folders.

    Mac:

    • Use the Finder to navigate to Library/Application Support/Adobe/SLStore or Library/Application Support/Adobe/SLStore.
    • Control-click the folder and choose Get Info.
    • Expand the Sharing & Permissions section.
    • Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
    • Set permissions:

    System: read/write

    Admin: read/write

    Everyone: read/write

    • Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

    Win 7/ Win 8:

    SLStore :: ProgramData\Adobe\SLStore
    SLCache::

    Win 32 bit: Program Files\Common Files\Adobe\SLCache\

    Win 64 bit: Program Files (x86)\Common Files\Adobe\SLCache\

    • In File Explorer, right-click the SLCache or the SLStore folder and choose Properties.
    • Click the Security tab and set permissions:

    Administrators: Full Control

    Power Users: Everything but Full Control and Special

    System: Full Control

    Users: Read and Special

    • Click Advanced, and, if asked, accept the User Account Control (UAC)elevation prompt.
    • Click the Owner tab, select Administrators, and click Edit.
    • Select Replace Owner on Subcontainers and Objects. Click Apply, and then click OK.
    • Click the Permissions tab and click Change Permissions.
    • Select Replace all Child Object Permissions with Inheritable Permissions from this Object. Click OK, and then click Yes.
    • Click OK, and then click OK again in the Windows Security dialog box. Click OK to close the Advanced Security Settings dialog box.

    Suggestion 2: Rename the SLCache folder and re-launch Lightroom 5.5

    We are tracking this Lightroom issue. Please let me know which solution resolved your issue.

    If these solutions did not work resolve the problem for you, let us know.

    Thanks

    Scott

    46 replies

    Show previous replies
    B
    billnewsinger
    Participant
    July 1, 2014

    Just re-installed full software from the link suggested in post 24 and it worked.

    B
    billnewsinger
    Participant
    July 1, 2014

    I followed the procedure and it worked. I quit and re-opened lightroom and its disabled again. Very frustrating.

    M
    mtalm
    Participant
    July 1, 2014

    Pete Green at post 24 solved it for me, I'm using a new Imac running OS 10.9.3 - I had uninstalled Lightroom 5 and reinstalled it using CC and the Develop module was disabled, after trying all the log in and out and SLStore and Cache permissions to no avail I reloaded LR5.5 from CC again and when I opened it I got a message to log in to my trial edition of LR5, it seems the CC desktop app was getting confused- it was also failing log the number of times I had reloaded LR5 . Following Petes advice I uninstalled LR5 again and this time downloaded it direct from the adobe site http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5791&fileID=5818

    ( check post 24 for link )

    I then opened LR5 with the CC desktop app logged out and it all seemed to work fine, now I've logged in to the desktop app it once again shows I have LR5  and it continues to work-

    Hope that helps someone it's taken 4 hours to get there,

    J
    johnchatt47Author
    Participant
    June 29, 2014

    I Have tried most/all of the suggestions here, mostly to no avail. The only thing that worked was to restore version 5.4 from Time Machine ... TGF for backups!

    S
    sairamac
    Participant
    June 28, 2014

    Having the same issue and none of the above worked for me. This is incredibly frustrating, as a freelance photographer I have jobs that need to be done and clients waiting for their images. CC is obviously not fit for purpose, I see that many people have posted these issue a week ago, Adobe you should have been on this problem immediately as is affecting a vast majority of professionals.

    JohnChatt47, I'm not sure if you work for Adobe or not, this message is not directed at you personally, however if you do work for Adobe then please get some one on this!

    G
    gNeil
    Inspiring
    June 23, 2014

    Scott V's "Suggestion 2" appears to work for me on OS X this morning. Removed the SLStore folder (directory) and let LR recreate it. The Permissions were r/w for neil(Me), Wheel, and Everyone. Recreated folder is r/w for me, Admin, and Everyone. No idea here why the former failed while the latter worked, as "Everyone" ought to leave it pretty wide open(!). Earlier I'd checked the Permisions on the folder and its files and all had been r/w.

    Maybe Adobe just finally fixed something in their license server.

    To be more helpful, the suggested steps should tell users to search in the "/Library/..." folder to avoid confusion with the "Library/..." folder that may be visible in their home directory.

    Also, what's the difference in these two paths?

    • Use the Finder to navigate to Library/Application Support/Adobe/SLStore or Library/Application Support/Adobe/SLStore.
    G
    gNeil
    Inspiring
    June 23, 2014

    Retried LR on a different Mac (MBAir) this morning. Same error as before, LR denied it was licensed. Quit LR, logged out of Creative Cloud, started LR and logged into CC, all appears well.

    Same ownership and permissions as above WITHOUT deleting SLStore, didn't empty SLStore (again) either. I'm guessing that the license server(s) got fixed so logout/login gives the right credentials/whatever needed to run LR.

    DV8OR1
    DV8OR1
    Known Participant
    June 23, 2014

    I have been back and forth with support most of the day culminating in them telling me to delete lightroom and reinstall. I decided to do a backup before doing so and opened lightroom just before I was going to do it and lo and behold it worked! So, gNeil I think you are right in your assumption. I would say that I have intermittently got the same message up momentarily while working in Lightroom this afternoon so not convinced we have heard the last of this issue.@

    S
    Scott VCorrect answer
    Participating Frequently
    June 22, 2014

    Hello All,

    If you are having this issue still please try the following troubleshooting steps.

    Solution 1: Sign out of Lightroom 5.5 and then sign back in with your Adobe ID.

    Solution 2:

    Set permission to SLStore & SLCache Folder ::

    NOTE: Perform this procedure two times, once each for the SLCache and the SLStore folders.

    Mac:

    • Use the Finder to navigate to Library/Application Support/Adobe/SLStore or Library/Application Support/Adobe/SLStore.
    • Control-click the folder and choose Get Info.
    • Expand the Sharing & Permissions section.
    • Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
    • Set permissions:

    System: read/write

    Admin: read/write

    Everyone: read/write

    • Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

    Win 7/ Win 8:

    SLStore :: ProgramData\Adobe\SLStore
    SLCache::

    Win 32 bit: Program Files\Common Files\Adobe\SLCache\

    Win 64 bit: Program Files (x86)\Common Files\Adobe\SLCache\

    • In File Explorer, right-click the SLCache or the SLStore folder and choose Properties.
    • Click the Security tab and set permissions:

    Administrators: Full Control

    Power Users: Everything but Full Control and Special

    System: Full Control

    Users: Read and Special

    • Click Advanced, and, if asked, accept the User Account Control (UAC)elevation prompt.
    • Click the Owner tab, select Administrators, and click Edit.
    • Select Replace Owner on Subcontainers and Objects. Click Apply, and then click OK.
    • Click the Permissions tab and click Change Permissions.
    • Select Replace all Child Object Permissions with Inheritable Permissions from this Object. Click OK, and then click Yes.
    • Click OK, and then click OK again in the Windows Security dialog box. Click OK to close the Advanced Security Settings dialog box.

    Suggestion 2: Rename the SLCache folder and re-launch Lightroom 5.5

    We are tracking this Lightroom issue. Please let me know which solution resolved your issue.

    If these solutions did not work resolve the problem for you, let us know.

    Thanks

    Scott

    DV8OR1
    DV8OR1
    Known Participant
    June 23, 2014

    Hi Scott - this solution does not work so please remove it as a solution - just adds to the confusion! My develop module started working by itself yesterday and today it is locked again??? This is after I did nothing. Adobe really needs to get its act together! Extremely p..ssed off with you now. 3 days wasted!

      J
      Jianping_Wang
      Participant
      June 23, 2014

      DV8OR1, this is a new case, I sent you an message. Would you help sent me some logs. Thanks in advance.

      G
      gNeil
      Inspiring
      June 20, 2014

      What a crock. OS X Mavericks. Own Photoshop and Lightroom outright. Photoshop CC seems okay. LR 5.5 has Develop Module disabled.

      Suggested permission checks show r/w for all. Emptied SLCache and SLStore, emptied Trash, logged out of and into CC numerous times. Rebooted. adobe fail

      (Original question has 839 views! Are we really supposed to empty Adobe's pocket lint before expecting the software to run?)

      J
      johnchatt47Author
      Participant
      June 20, 2014

      I am using a Mac OSX Mavericks.

      In the end, I went in to Time Machine and restored Lightroom from a few days ago: it works fine with no glitches.

      I can now wait for Adobe to update the update!

      L
      leecrawford19
      Participant
      June 20, 2014

      Any more ideas? None of the above suggestions have worked so far. Getting on for 2 days without Lightroom now and it's totally unacceptable. Pretty disgusting of Adobe really to release software this fundamentally broken. Have they actually officially acknowledged this problem yet?

        TheDigitalDog
        TheDigitalDog
        Inspiring
        June 20, 2014

        Tesseract19 wrote:

        Any more ideas? None of the above suggestions have worked so far. Getting on for 2 days without Lightroom now and it's totally unacceptable. Pretty disgusting of Adobe really to release software this fundamentally broken. Have they actually officially acknowledged this problem yet?

        Yup, go back to the last version from a backup, leave the new stuff aside until all the bugs are squashed.

        FWIW, only minor issues on this end, mostly with the old Edit In lost functionality (LR to CC 2014). Reinstalling in the proper order fixed that. I can't believe after all these years, we still run into this issue but the fix is esay enough.

        Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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