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bwalwork
Participant
October 10, 2013
Answered

Lightroom 5 hangs on import

  • October 10, 2013
  • 16 replies
  • 19407 views

Since installing Lightroom 5, the program hangs during the import process. I never had this issue with Lightroom 4, but recently had a system crash and lost my former catalog. There are about 140,000 images to be imported from a 3TB hard drive.

I'm running a PC with 24 GB of RAM, a 128 GB SSD boot drive and a dedicated 128 GB SSD dirve for Photoshop/Bridge/Lightroom cache.

Has anyone else experienced similar problems?

Bryan

    This topic has been closed for replies.
    Correct answer rickv84659689

    Had same problem with 5.7 not importing all of a sudden.  Problem was a recently connected and left connected Android USB smart phone.  Apparently LR scans all connected USB devices and was hanging on the phone.  Disconnected the phone and bam, problem solved.  Gez...

    16 replies

    Show previous replies
    G
    GWSHARK101
    Inspiring
    August 15, 2014

    To be clear, I am just trying to SYNC a folder on my internal drive that has new images not in my library.  I've also tried importing (just adding files, not moving),  Lightroom SEES the new images, but I keep getting same error no matter what I try.   Lightroom finds the new images, it shows "Importing files...." and the progress bar is all the way at the end, but nothing happens, even if I wait an hour for 20 images to import.   Right now, Lightroom 5.6 is completely useless to me, I have a deadline to edit these images by tomorrow morning, and I'm going to have to find some other way to do it outside of Lightroom.  Looks like I may have to try another software company.    Sad because Adobe is based in my home town.  At least Photoshop is working, right? 

    Geoff the kiwi
    Community Expert
    Geoff the kiwiCommunity Expert
    Community Expert
    August 15, 2014

    Try removing the Preference File: http://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-41.html

    Otherwise it could well be a permissions issue. OSX is not what it used to be. If the above does not work check the permissions for all the Folders and Files relevant.

    G
    GWSHARK101
    Inspiring
    August 15, 2014

    I am experiencing the same problem.  Running Lightroom 5.6, Mac 10.9.4.  Import and sync hangs at end.  Nothing will import.  My photo business depends on Lightroom and the problem just keeps getting worse.  Currently I've been trying for 30 minutes to get it import photos that are on my internal hard drive.  WTF Adobe?  Not even a response?

      KR Seals
      Community Expert
      KR SealsCommunity Expert
      Community Expert
      August 3, 2014

      This import hang happened to me for the first time today with LR 5.6. It turned out to be a SD card that was not fully inserted into the Lexar USB 3.0 reader.

      Win 7 Pro, 32 GB, etc.

      Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
      gegjr
      gegjr
      Inspiring
      July 11, 2014

      Yes, I am having the same issue. LR5 stops responding the moment I try to select an import location. This happens no matter what catalog I'm using. I have to shut the  program down. I am simply not allowed to import anything.

      "In the End, we will remember not the words of our enemies, but the silence of our friends."~Martin Luther King, Jr.
      quenton8
      quenton8
      Inspiring
      July 11, 2014

      What devices do you have plugged into you computer? e.g. USB devices.

      Some such devices can appear to LR as disk drives, but don't respond as expected -- LR freezes/hangs.

      My Android phone cannot be plugged in for me to import -- one example.

        gegjr
        gegjr
        Inspiring
        July 24, 2014

        The same devices I've always had plugged in. WD external HD which contains my images, 2 network drives, and a ClickFree C6 Backup drive. These drives have been plugged into my system forever. The network drives are not plugged directly into desktop but are plugged into the router so I can access them no matter whether  the desktop is on or not.

        Now all of sudden LR5.5 is not updating metadata changes or at least quickly. This includes keywording, date changes, filenames, etc. Before you ask I do not have a virus. I keep my antivirus on and updated at all times. I even run separate anti-spyware and malware programs periodically.

        Thanks in advance for your help.

        Regards,

        George

        "In the End, we will remember not the words of our enemies, but the silence of our friends."~Martin Luther King, Jr.
        P
        paulc63
        Participant
        October 13, 2013

        Hi,

        I am getting the same error.

        I have just installed 5.2 of lightroom, but each time I try to import the program crashes with "Adobe Photoshop 64-bet has stopped working" I can then close the program through the windows error box - it seeks a solution , but never finds one and it closes the program.

        Have you had any responses to this?

        In response to the other reply. A;; I do is press the import button and the error appears immediately.

        Thanks

        Paul

        ssprengel
        ssprengel
        Inspiring
        October 11, 2013

        Which step exactly does it hang on, and how are you initiating the Import, and what do you do when LR has hug, use end-task or are you able to use Cancel or X’s to stop things?

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