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carlomax
carlomax
Participating Frequently
March 9, 2023
Question

Lightroom 6 Classic crashes continuously

  • March 9, 2023
  • 5 replies
  • 1071 views

Hi, it's 3-4 month since LR chrashes when i tried to eliminate more pictures (more than 10-15) or i try to use the face detect.

Thinking it was for a harware problem (the catalogue arrived at 750gb for 26.000 pictures -but changes only a little in the last 8 months and i've problems only in hte last 4 mo), i've upgraded the pc.

From an Ryzen 5 2600 HDD to a I5 12400F with fast M.2. The gpu remained Nvidia GTX 1050TI 4gb as the 16gB Ram DDDR4.

The catalog remained the same (i've only one).

Have i wasted my money?

The situation didn't changes except for 3-4 seconds gained when i enter the face-detect section (and then crush). 

Please help me!!!!!!

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5 replies

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
March 9, 2023

GPU Drivers will not influence your crashing of Lr6!  Face Recognition in Lr6 simply does not work!

See another Laura Shoe blog on the topic that explains why-

https://laurashoe.com/2020/12/31/lightroom-6-people-view-crashing-the-end-of-the-road-draws-nearer/

 

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .
carlomax
carlomaxAuthor
Participating Frequently
March 10, 2023

Thanks, i'm reading the article. But i don't care so much about the face recognition, the limitation and problem is in the other everyday situations.

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
March 10, 2023

It does not matter if you want Face Recognition, or NOT - if it is turned [on] it will crash Lr6.

You first stated- "when i enter the face-detect section (and then crush)"

Have you reset Preferences as suggested by @johnrellis ?

If Lr starts up, Can you turn Face Recognition [off] [Paused] under the top Identity Plate?

Lr6 is not known to be compatible with Windows-11. It will not install in Mac iOS (BigSur, Catalina, Monterey)

 

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .
Bob Somrak
Bob Somrak
Legend
March 9, 2023

Face detection causes crashes in Lr 6.   See here.   It will not be fixed

 

https://petapixel.com/2020/12/24/adobe-lightroom-v6-is-falling-apart/

M4 Pro Mac Mini. 48GB
    carlomax
    carlomaxAuthor
    Participating Frequently
    March 9, 2023

    Very interesting article, thank you.

    Now i'm thinking about my last use of face recognition feature.....it cold be effectively before Nv 2020!

    But i've the problem also when i erase some pictures (more tha 10-15, althought) and this one appeared only in the last 4/5 months. 

    GoldingD
    GoldingD
    Legend
    March 9, 2023
    Nvidia GTX 1050TI 4gb

    What GPU Driver version?

    And Studio or GameReady driver?

     

    carlomax
    carlomaxAuthor
    Participating Frequently
    March 9, 2023

    Driver 456.71.

    Now i'm trying with the latest Studio: 528.49, but it's rare that the situation will risolve since i used LR6 from 2017 and i changed at least 2 driver versions without any problem. Untill sept/oct 2022, but i haven't changed the driver version in the past 2years.... 

    GoldingD
    GoldingD
    Legend
    March 9, 2023

    I should have included my thought of if the driver was v531.18, then some issues could occur, having little or nothing to do with Lr, but with a bad driver in general. 

    johnrellis
    johnrellis
    Legend
    March 9, 2023

    Please do these troubleshooting steps:

     

    1. When you say "crash", do you mean that LR abruptly exits?  Do you see a system crash report appear? Or does LR just hang and stop responding?

     

    2. Try setting Preferences > Performance > Use Graphics Processor to Off and restarting LR. Does the problem still occur?

     

    3. Update your graphics driver by going directly to the manufacturer's web site:
    https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

     

    4. Do File > Optimize Catalog.

     

    5. Try resetting LR's preferences:
    https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/


    LR sometimes soils its preferences file, and resetting it can fix all sorts of wonky behavior. That article explains how to restore the old preferences if resetting doesn't help.

     

    6. Do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running.

      carlomax
      carlomaxAuthor
      Participating Frequently
      March 9, 2023

      FoA Thanks for the answer. It' a difficult problem, i think.I've tried a lot of solutions......  Sorry for my english.

      1- For crash i mean that the program ends immediatly, without any system crash report (even if i've turned on the crash report as indicated in a Adobe Faq or indication.

      2- Already tryed in the past and now.No changes

      3- I'm using LR6 from 2017 and i changed at least 3 driver versions without any problem.

           Untill sept/oct 2022, but i haven't changed the driver version in the past 2years, so how it can be the cause? However (thanks again for every attemp for the resolution!!!!),  after this answer, i'll try the Studio: 528.49.

      4- Already tryed in the past and now.No changes

      5- Tried now. No changes

      6- Here you are. Even if the problem occurred also with my old configuration (amd ryzen 5 2600 and hdd 2tb).

          NOTE: the os is win11. The LR indicates Windows 8.1 Business Edition, probably because is the newest for the 6th       version (my hypothesis...)

      .

      Versione Lightroom: 6.0 [1014445]
      Licenza: Perpetua
      Sistema operativo: Windows 8.1 Business Edition
      Versione: 6.3 [9600]
      Architettura dell'applicazione: x64
      Architettura del sistema: x64
      Conteggio processore logico: 12
      Velocità processore: 2,4 GHz
      Memoria integrata: 16217,7 MB
      Memoria reale disponibile in Lightroom: 16217,7 MB
      Memoria fisica usata Lightroom: 465,4 MB (2,8%)
      Memoria virtuale usata Lightroom: 413,1 MB
      Dimensione cache memoria: 88,2 MB
      Numero di thread massimo utilizzato da Camera Raw: 6
      Ottimizzazione SIMD Camera Raw: SSE2,AVX,AVX2
      Impostazione DPI del sistema: 96 DPI
      Composizione desktop attivata: Sì
      Monitor: 1) 1680x1050
      Tipi di input: Multitouch: No, Tocco integrato: No, Penna integrata: No, Tocco esterno: No, Penna esterna: No, Tastiera: No

      Informazioni processore grafico:
      GeForce GTX 1050 Ti/PCIe/SSE2

      Check OpenGL support: Passed
      Vendor: NVIDIA Corporation
      Version: 3.3.0 NVIDIA 456.71
      Renderer: GeForce GTX 1050 Ti/PCIe/SSE2
      LanguageVersion: 3.30 NVIDIA via Cg compiler

       

      carlomax
      carlomaxAuthor
      Participating Frequently
      March 9, 2023

      No changes with the 528.49 😞

      carlomax
      carlomaxAuthor
      Participating Frequently
      March 9, 2023

      The strange thing is that when LR chashes the percentage of use of the cpu-m.2-ram is low. The percentage of use of the CPU goes toward 100% only when i scroll rapidly the pictures in the aggregate view, but in that case the program doesn't crash but i notice only a few slowdown.

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