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Lightroom CC failing to fully start after install

Forum|Forum|14 hours ago
February 2, 2026
3 replies
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I just subscribed to the lightroom plan. After installing Lightroom CC for the first time, it opens shortly and crashes. Lightroom classic will open fine and work as intended. I have uninstalled and re-installed LR and CC Desktop without change

Any help would be greatly appreciated

The following is the error report being generated.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="29.0.0.202506270808_710830c" clientVersion="29.0.0.202506270808_710830c" applicationName="Adobe Lightroom" applicationVersion="9.1" build="20251204-1659-82a72fd" source="Windows-Client" crashType="n/a">

<time year="2026" month="2" day="2" hour="12" minute="33" second="2" timeoffset="-300" timezone="Eastern Standard Time" crsessionduration="8"/>

<user guid="ebea9f06-7abe-4062-9356-c413102d2d2d"/>

<system platform="Windows 11 Home" osversion="11.0" osbuild="26200" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="31860" machine="AMD Ryzen 7 9800X3D 8-Core Processor" model="AMD64 Family 26 Model 68 Stepping 0" cpuCount="16" cpuType="8664" cpuFreq="4691 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Off Line" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="465 MB" caption="AMD Radeon(TM) Graphics" description="AMD Radeon(TM) Graphics" driverDate="20250225000000.000000-000" driverVersion="32.0.13036.4" videoModeDescription="" pnpDeviceID="PCI\VEN_1002&DEV_13C0&SUBSYS_D0001458&REV_CB\4&16012499&0&0041" installedDisplayDrivers="amdxc64.dll,amdxx64.dll,atidx9loader64.dll"/>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="15.6 GB" caption="NVIDIA GeForce RTX 5070 Ti" description="NVIDIA GeForce RTX 5070 Ti" driverDate="20260120000000.000000-000" driverVersion="32.0.15.9186" videoModeDescription="3440 x 1440 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&DEV_2C05&SUBSYS_143C196E&REV_A1\0357E741D72DB04800" installedDisplayDrivers="nvldumdx.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF81CAD4E20">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FF81CAD4E20" symbolname="D3DPerformance_GetStatus"/>

<stackStatement index="1" address="0x00007FF81CDDE0DD" symbolname="D2D1MakeRotateMatrix"/>

<stackStatement index="2" address="0x00007FF81CDDDADE" symbolname="D2D1MakeRotateMatrix"/>

<stackStatement index="3" address="0x00007FFFC202793E" symbolname="AgGraphicsD2DRef_pushToLua"/>

<stackStatement index="4" address="0x00007FFFC1F0E604" symbolname="AgBridgeViewBehavior::AgBridgeViewBehavior_OnSize"/>

<stackStatement index="5" address="0x00007FFFC1F17A12" symbolname="AgViewWinBridgeViewD2D::CharDown"/>

<stackStatement index="6" address="0x00007FFF485DABCA" symbolname="unknown"/>

<stackStatement index="7" address="0x00007FFF485DA4F2" symbolname="unknown"/>

<stackStatement index="8" address="0x00007FFF485D7D2E" symbolname="unknown"/>

<stackStatement index="9" address="0x00007FFF485D80F4" symbolname="unknown"/>

<stackStatement index="10" address="0x00007FFF48479DA9" symbolname="unknown"/>

<stackStatement index="11" address="0x00007FF821BB6B46" symbolname="CallWindowProcW"/>

<stackStatement index="12" address="0x00007FF821BB63CC" symbolname="SendMessageW"/>

<stackStatement index="13" address="0x00007FF821BE7FC3" symbolname="GetWindowDpiAwarenessContext"/>

<stackStatement index="14" address="0x00007FF823D45A74" symbolname="KiUserCallbackDispatcher"/>

<stackStatement index="15" address="0x00007FF82061CA04" symbolname="NtUserUpdateWindow"/>

<stackStatement index="16" address="0x00007FFFC1FD30A3" symbolname="AgViewViewBehavior::updateWindow_L"/>

<stackStatement index="17" address="0x00007FFFC301538D" symbolname="lua_getstack"/>

<stackStatement index="18" address="0x00007FFFC30385C8" symbolname="luaopen_table"/>

<stackStatement index="19" address="0x00007FFFC3065149" symbolname="AgThrowProgramError"/>

<stackStatement index="20" address="0x00007FFFC301600F" symbolname="lua_resume"/>

<stackStatement index="21" address="0x00007FFFC3007EAD" symbolname="luaopen_base"/>

<stackStatement index="22" address="0x00007FFFC3007CA0" symbolname="luaopen_base"/>

<stackStatement index="23" address="0x00007FFFC301538D" symbolname="lua_getstack"/>

<stackStatement index="24" address="0x00007FFFC303855E" symbolname="luaopen_table"/>

<stackStatement index="25" address="0x00007FFFC3016174" symbolname="lua_resume"/>

<stackStatement index="26" address="0x00007FFFC3065149" symbolname="AgThrowProgramError"/>

<stackStatement index="27" address="0x00007FFFC301621E" symbolname="lua_resume"/>

<stackStatement index="28" address="0x00007FFFC3003670" symbolname="lua_pcall"/>

<stackStatement index="29" address="0x00007FFFFA4BD5B3" symbolname="private_load_AgEventLoopUtils"/>

<stackStatement index="30" address="0x00007FFFFA4BBD77" symbolname="WaitMessageWhileHandlingMainThreadAction"/>

<stackStatement index="31" address="0x00007FF7898C8C0F" symbolname="GetAppInstance"/>

<stackStatement index="32" address="0x00007FFF485C0F54" symbolname="unknown"/>

<stackStatement index="33" address="0x00007FFF485F42D0" symbolname="unknown"/>

<stackStatement index="34" address="0x00007FF789550EAE" symbolname="gudeVersion"/>

<stackStatement index="35" address="0x00007FF82395E8D7" symbolname="BaseThreadInitThunk"/>

<stackStatement index="36" address="0x00007FF823C6C40C" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00007FF81CAD4E20"/>

<register name="RBX" value="0x0000027E932D2FA0"/>

<register name="RCX" value="0x0000027E932D2FA0"/>

<register name="RDX" value="0x00007FF81D05ACC0"/>

<register name="RSI" value="0x0000027E926E0FC8"/>

<register name="RDI" value="0x0000000000000057"/>

<register name="RSP" value="0x000000F2058FE7A8"/>

<register name="RBP" value="0x000000F2058FE891"/>

<register name="RIP" value="0x00007FF81CAD4E20"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

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Community Expert

Community Expert

As @dj_paige notes, this question should be in the Lightroom (Ecosystem) forum.

However, I see in the crash report that you have two GPUs running, one Nvidia and one AMD. Are these two separate GPU cards? If not, then the AMD is on the CPU and motherboard. Disable the AMD through the computer BIOS and Windows device manager. If it’s two separate PCI GPU cards, remove the least powerful. See if that helps. I’m not sure it will, but it’s worth a try.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

Legend

<crashreport serviceVersion="29.0.0.202506270808_710830c" clientVersion="29.0.0.202506270808_710830c" applicationName="Adobe Lightroom" applicationVersion="9.1" build="20251204-1659-82a72fd" source="Windows-Client" crashType="n/a">

So Lightroom (Lr) not Lightroom Classic (LrC)

Moderator, please move this post to the correct forum.

Legend

I just subscribed to the lightroom plan. After installing Lightroom CC for the first time, it opens shortly and crashes. Lightroom classic will open fine and work as intended. I have uninstalled and re-installed LR and CC Desktop without change

For greater clarity, there is no such software as “Lightroom CC” or “CC Desktop”. I think you really mean “Lightroom” (i.e. not Classic). Since that is the software that is having the problem, you are in the wrong forum, you want to ask in the Lightroom (Ecosystem) forum rather than this forum which is the Lightroom Classic forum. Please refer to your software as “Lightroom” when you post there.