Lightroom Classic CC not responding in windows 10

Hi Regina, did you get your not responding issue resolved? If not you could try the resolution at Re: Lightroom CC Classic not Responding , otherwise, I'm not sure if possibly RVDWP might be able to assist you.

Please let us know how it turns out

Regards

JG

Hi Regina,

Did you get a fix for your Lightroom issue? If not, there should be a new update release available. If you have not done so as yet, try updating and let us know if there's any improvement.

Best wishes

JG

Hi Regina,

Checking in see how everything was going! I see you followed the steps Axel suggested. Let us know if there was any change in behavior once you start up Lightroom.

For the log created by the tool, can you share it via Dropbox, Google Drive, or Creative Cloud link here?

In regards to the catalogs, are those the copies Axel asked you to create as a backup?

^Carissa

Hi Regina,

I've gathered some information that might help to diagnose the real issue. Adobe Engineering /QE developed logger tools that can be used by customers to collect data on their system which can then be shared with Adobe. When the logger is run it will collect a bunch of mainly hidden logs that QE can use to identify possible bugs. The logger tool can be accessed from this page Log Collector Tool

I hope this helps

Best wishes

JG

Hi Regina

I'm so sorry you are having such a difficult time resolving this issue. I believe Axel is leading you in the right direction.

Sometimes poor performance is indicative of an issue during the install of the previous version. Having already checked GPU and Preferences that is where I would go next.

• Restart Computer
• Uninstall Lightroom from the Creative Cloud App
• Restart Computer
• Before running any other software, reinstall Lightroom from the Creative Cloud App
• Launch Lightroom
• Wait 5 minutes

Let us know if there is any change in behavior!

Best,

Carissa

I've received word from my product manager. This is what he as asked me to suggest for troubleshooting: that you "work in Lightroom while simultaneously having the Task manager up to see if something else is grabbing the CPU intermittently during these “not responding” moments.." He has also suggested that you take a look at this optimization link below:

https://helpx.adobe.com/lightroom/kb/optimize-performance-lightroom.htmlhttps://helpx.adobe.com/lightroom/kb/optimize-performance-lightroom.html

As you do, reflect on the available resource you have, and make a comparison to see if it is possible that based on the suggestions in this link, if there's need to make adjustments to increase the available speed and size of the relevant hardware. Please let us know your thoughts after following these suggestions.

JG

Your Question is now sent to the Lightroom forum. You should be better assisted there.

Best regards

JG

Do you have antivirus software running? If yes, try quitting or deselecting Lightroom from the continuous scan mode and see if that makes a difference.

https://forums.adobe.com/people/Regina+M.  wrote I've been having lots of problems running Lightroom Classic CC, it's slow, takes minutes to show my editings, does 'not respond' so many times, that editing a photo has become an ordeal. Try to get help from Adobe customer service but it's impossible to get a hold on them. What a nightmare! What a disappointment!

Are you doing a lot of brushing and/or a lot of spot healing on your photos?

Please try to deactivate the GPU support. This may help to solve several problems.

Adobe Lightroom GPU Troubleshooting and FAQ

Do you installed the latest version of Lightroom? It's version 7.4 at the moment.

Is you system up-to-date?

Which hardware do you use, esp. how much RAM, free disk space?

On which drive Lightroom is installed and on which drive you have save your pictures?